Front Desk Agent Palihouse Santa Monica

7 days ago

Santa Monica, California, United States Palisociety Full time

FRONT DESK AGENT | PALIHOUSE SANTA MONICA

POSITION PROFILE:

We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience

ABOUT PALIHOUSE SANTA MONICA


Located on a quiet residential street, and just a short walk from Third Street Promenade, Palihouse Santa Monica is a boutique beach lodge featuring 38 stunning guest rooms, a lush courtyard, and gracious lobby.

In continuous operation since 1927, Palihouse Santa Monica (formerly The Embassy Hotel) is an outstanding example of Moorish-influenced Mediterranean Revival Architecture.

If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse Santa Monica

TASKS AT HAND:

  • Taking care of guests, from leading the checkin/checkout process, to billing, confirming contact information, and fielding questions throughout a hotel stay
  • Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
  • Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
  • Building memorable relationships with hotel guests in line with our service standards
  • Bringing personality and clarity to the registration process and guest arrivals as well as checkout, listening to guest feedback, and settling folios.
  • Inputting guest information and payments into hotel software systems, such as Opera.
  • Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
  • Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
  • Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
  • Politely enforcing established policies and procedures.
  • Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
  • Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
  • Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.

WHAT WE'RE LOOKING FOR:

  • Must possess a positive attitude
  • Must be energetic and outgoing
  • Must be service oriented
  • Must be a team player
  • Must be able to multitask
  • Must possess excellent interpersonal, analytical, and organizational skills
  • Must have knowledge of basic arithmetic
  • Must have the ability to input data and access information on the computer
  • Fluency in English both verbally and nonverbally
  • Provide legible communication and directions
  • Ability to input and access information in the property management system/computers/point of sales system
  • Ability to perform job functions with attention to detail, speed and accuracy
  • Ability to prioritize and organize
  • Be a clear thinker, remaining calm and resolving problems using good judgment
  • Follow directions thoroughly
  • Understand guest's service needs
  • Work cohesively with coworkers as part of a team
  • Work with mínimal supervision
  • Maintain confidentiality of guest information and pertinent hotel data
  • Have a flexible schedule. Mornings, nights, weekends, and holidays are required
  • Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.

WHAT'S IN IT FOR YOU:

  • A competitive compensation package including medical, dental, vision, and life insurance.
  • 401(k) retirement plan (future you will love this one)
  • Paid time off, holiday pay, and sick pay when you're under the weather.
  • Career advancement in an organization committed to helping star employees thrive.
  • There's also an opportunity to expand your career trajectory as we are a fastgrowing company with hotels and restaurants in multiple cities.
  • Professional development that sets you up for success across multiple hospitality career paths.
  • A collaborative work environment where your creative ideas can come to fruition.
  • Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come)
  • Handson training with a nimble team.
Palisociety is an
Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.


Privacy Notice:

We are an E-Verify Employer/Somos un empleador de E-Verify.

REQUIREMENTS:

  • Have a flexible schedule. Mornings, nights, weekends, and holidays are required
  • Exper

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