Customer Service Representative II

2 weeks ago


Kansas City, Kansas, United States Knit RiteThuasne USA Full time
Job DescriptionJob DescriptionCompany/Position Overview:
Thuasne is a mid-cap medical device company, manufacturing class I and class II devices, committed to providing high-quality products that enhance patient mobility, function, and quality of life.

This position is responsible for providing customer service to Knit-Rite, Therafirm, Knit-Rite Direct and Townsend customers.

Duties/Responsibilities:
  • Receive, process and enters orders from customers via phone, fax, mail, e-mail, EDI and FreshDesk
  • Handle all inquiries/complaints by investigating, resolving or referring to the appropriate departments.
  • Assist Marketing/Sales with program or sales implementations (sales promotions, new product announcements, mailings
  • Provide customers information with pricing, promotions, minimums, product availability, etc.
  • Maintain and update information i.e., price lists, promotions, product data.
  • Provide suggestive sales of products and services
  • Investigate all shipping discrepancies and order entry errors with appropriate personnel and follows through on same
  • Issue Return Authorizations
  • Provide confirmation of fax, web, and email orders
  • Route calls to appropriate departments
  • Follow-up with outbound calls as requested or needed
  • Research return authorizations and billing issues
  • Upsell products and services
  • All other duties as assigned
Qualification Requirements:
  • Education-High School or equivalent experience
  • 1-3 years minimum experience
  • Computer, Typing, 10 Key skills required
  • Fluent Spanish Speaking

Core Competencies:
Core competencies requirements for this position include applicable education, training or certifications, previous experience, and on-the-job training, and are documented in the training plan for the position. Competency is evaluated beginning on date of hire and will be verified after all job function and evaluation requirements are completed. Additional tasks may be required as business needs dictate. Individual goal plans will be defined, and performance indicators may be modified as technologies and market conditions evolve.

Working Conditions:
Seeing-General, Hearing/Listening, Repetitive Motions, Typing, Sitting, Works with others, Verbal Contact with others, Reading-Complex, Writing-Complex, Analyzing, Memorization, Math Skills, Judgment, Clerical, Decision Making, Perceptions/Comprehension

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