Front Desk and Reservations Agent
1 month ago
Responsibilities
- Receive and manage inbound reservation calls and leads from potential guests, repeat clients, and groups; understand specific guest needs to secure reservations
- Ensure each encounter with guests is conducted in a positive serviceoriented manner
- Maintain fluency with resort's rates, packages, and promotions
- Provide attentive and courteous service to all guests during checkin, throughout their stay, and at checkout
- Demonstrate detailed knowledge of all itineraries, activities, and services
- Interact with and assist other departments as needed
Qualifications
- Experience in a sales or hospitality role preferred
- Strong organizational, communication, written, and interpersonal skills
- Impeccable attention to detail
- Strong work ethic, adept at multitasking, and a true team player
- Excellent computer skills
Pay:
$ $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Work setting:
- Inperson
Work Location:
In person
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