Assistant General Manager

1 week ago

Fraser, Michigan, United States FloHawks Plumbing Septic Full time

Position Overview:


The Assistant General Manager will work under the direction of the General Manager alongside the balance of the Branch Management Team and Service Technicians at the branch office utilizing technology provided by the IT and Logistics Departments to assist in the day to day management and operations of the Branch Office.

The Assistant General Manager has the responsibility to ensure the Branch Management Team works hand and hand with the Service Technicians to meet the needs of the customers while complying with all applicable OSHA, DOT and LES work rules and regulations.

Essential Functions

The Assistant General Manager is responsible for understanding the P&L for his/her branch office.

Additionally, he/she will assist the General Manager to stay within the budgeted expenses each month

(whenever possible) and help guide the branch office to successfully meet the revenue and EBITIA goals each month.


Assist the General Manager in reporting and reviewing financial updates with both upper management and your Branch Management Team as required (daily, weekly and monthly).


Assist the General Manager in generating and presenting client project estimates and proposals of service as required (daily, weekly and monthly).

Report and review project updates with both the General Manager as well as the Branch Management

Team as required (daily, weekly and monthly).


Work with the Branch Management Team to perform vehicle and equipment inspections on the required frequency (daily, weekly and monthly).


Ensure that the Service Technicians are in their provided company uniform, the vehicles are kept clean, orderly, and equip to represent a professional and positive image of the company at all times.


Keep an on‐hand inventory of supplies/tools and commonly needed equipment and supplies to minimize lost time due to outages while preventing an overstocked situation.

Work closely with drivers to troubleshoot vehicle and equipment issues.

Complete and/or check the daily, weekly and monthly paperwork (I.e. logs, work orders, DVCR's, payroll, downtime reports, missed services, etc.).

Assist in managing an "On call" policy including scheduled coverage of nights and weekends.


Assist the General Manager of the branch office to maintain a proactive approach to employee and customer relations, conflict resolution, customer retention and relationship building through ongoing communication (face to face, telephone or virtual).

Must be familiar with standard LES best practices and procedures when conducting business with employees and customers.

Know, understand, and comply with the regulations & permitting requirements for all entities in your area of responsibility.


Ensure that the Service Technicians are in uniform, the vehicles are clean, and that both represent a professional and positive image of the company at all times.

Ensure that drivers conform to all applicable OSHA, DOT and LES work rules and regulations.


Work closely with the General Manager to maintain a proactive approach to fleet maintenance and outside vendors to ensure the best possible service and costs for vehicle and equipment repair and maintenance.

Work closely with the Branch Management Team, and Service Technicians to understand every piece of equipment in your fleet.


Assist the General Manager in maintaining a proactive approach to fleet maintenance and outside vendors to ensure the best possible service and costs for vehicle and equipment repair and maintenance.


Manage and maintain an on‐hand inventory of supplies/tools and commonly needed equipment and supplies to minimize lost time due to outages while preventing an overstocked situation.

Relay all needs to the General Manager for final approval.

Monitor and provide performance feedback to the General Manager, Branch Management Team and

Service Technicians on a consistent and timely basis.


In the event of an emergency or accident and the General Manager is unavailable, take the lead and follow LES protocol.

Maintain a listing of emergency contacts as well as Branch Management Team and Service Technician contact numbers.

Must be familiar with standard LES best practices and procedures when conducting business with employees and customers.

Must be able to solve problems, resolve differences, prioritize and multi‐task.

Participate in a wide variety of special projects and compile a variety of requested reports.

Conform with and abide by all regulations, policies, work procedures and instructions.

Ensure that drivers conform to all applicable OSHA, DOT and LES work rules and regulations.

Communicate with co‐workers, management, clients, vendors and others in a courteous and professional manner.

Coordinate with various Branch Office and LES departments.

Actively train the Assistant General Manager in the ways of branch office management including LES

operations and procedures.

Have the ability to assist in the training and development of employees.

Have the ability to be a Leader and Facilitator.

Have the ability to manage your Branch Management Team as additional duties are assigned.

Knowledge and Skills

Demonstrated good decision making and problem solving skills.

Knowledge and understanding of OHSA regulations.

Knowledge and understanding of DOT regulations.

Knowledge and understanding of CDL regulations.

Knowledge and understanding of LES work rules and regulations.

Knowledge and understanding of multiple types of vehicles and equipment.

Must have the ability to prioritize, organize, and multitask.

Must maintain a professional appearance and demeanor.

Must have the ability to maintain and manage a general business office.

Must have the ability to deal with stress, multiple phone calls, problem solving, and project time lines.

Education and Experience

High School Diploma or Equivalent. (Required)

Bachelor's degree (Preferred)

Three (3+) plus years of assistant management level experience in a service based business. (Required)

A working knowledge of Microsoft Office Suite of products including Outlook, Word, and Excel. (Required)

A working knowledge of Quick Books is a plus.

A working knowledge of Service Titan is a plus.

CDL license and driving experience is a plus.

Working Environment:
General office conditions.


Must have the ability to withstand stress associated with client interaction, multiple phone calls, problem solving, and project time lines.

Must have the ability to perform some light lifting and bending.

Must have the ability to withstand some periods of sitting.


This job description in no way states of implies these are the only duties to be performed by the employee incumbent in the position.

Employees will be required to follow any other legal or ethical job‐related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.

This document does not create an employment contract, implied or otherwise. Liquid Environmental Solutions has an "at will" relationship with team members.

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