Host Club Barona

OBJECTIVE:

To increase the loyalty of existing players, develop the next generation of players, and sustain our competitive advantage by building upon our reputation for delivering world-class player service.

TYPICAL WORKING CONDITIONS:
Standing or walking for eight hours in a Casino environment which is smoke-free and outside in extreme weather, often under stressful conditions

ESSENTIAL FUNCTIONS:

• Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave and greeting
• Have knowledge of and meet Wrap Around Service standards
• Always provides excellent internal and external player service. Maintains positive "team player" attitude
• Works an eight-hour shift at a Club Barona booth, on the casino floor, or at a special event.
• Welcomes each player to the casino and wishes them good-bye upon their departure
• Performs casino announcements in a theatrical, entertaining, and professional manner
• Assists players with playing video machines and table games as needed
• Responsible for knowing complete and accurate information in order to answer all questions from the players
• Represents the casino in a positive, professional manner; upholds high standards of grooming and appearance
• Engages coworkers and players in a positive and upbeat manner; makes eye contact and smiles at all times
• Communicates clearly and effectively with players and staff
• Leaves a lasting impression on players, staff, and owners by making everyone feel special
• Occasionally will assist with providing a concierge service to group tour players, including arriving and departing tour buses as needed
• Increases player awareness, participation, and utilization of the Club Barona card and casino promotions by actively soliciting players on the casino floor
• Generates excitement and enthusiasm while assisting with all promotions and events; issues vouchers and entries, and checks-in players for promotions and events
• Issues Club Barona merchandise and complimentaries and redeems players offers while abiding by and working within the set variance policies for coupon issuance, comp issuance and inventory control
• Protects Tribal assets through effective management of comps in alignment with "Comping with Confidence" guidelines, participates in Comping with Guidelines training, and appropriately defines business decision on comp exception notices
• Readily available to assist staff members of any department with player dispute/problem resolution using good judgment
• Maintains inventory stock at the workstation, maintains the appearance of workstations, verifies issued vouchers in an orderly manner, and keeps all ashtrays at the posts clean and free from litter
• Maintains current knowledge of the Club Barona card, casino amenities, games, and promotions to relay complete and accurate information to players and other staff
• Maintains positive relationship with players and promotes Club Barona in a professional and friendly manner. Complies with the department's service standards
• Issues complimentaries up to $400 to players on the floor and at the booths
• Utilizes myCONNECT software on departmentally issued IPAD's to find and approach players playing on the casino floor in order to make a personal connection with them.
• Required to attend and complete any necessary trainings
• Issues out and/or checks in scooters to players as needed utilizing the scooter inventory program, ASSIMOV. Ensures player fills out the "Scooter Liability" form in its entirety

NOTE:
This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed.

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