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Personal Banker, Kansas City Metro Area
3 months ago
Summary:
Personal Bankers are enthusiastic/self-motivated individuals with proven success at delivering solutions that help our clients achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with existing and potential clients to understand their financial needs, to deliver valuable products and services to meet those needs and to complete the account opening process accurately. Successful Personal Bankers are enthusiastic about delivering an excellent client experience; understanding and promoting bank products and services to individuals and companies; conducting accurate banking transactions in a fast-paced environment and working with a team to achieve individual and group goals.
Full-time associates are eligible for our benefit package that includes: medical, dental, and vision insurance; 401(k) plan; Company paid life insurance, short and long term disability insurance; Company paid vacation, sick leave,holidays, and more
Position pays a minimum of $16.50. There is a pay increase of $1.00 after 6 months of employment, an increase of $.50 an hour after the 1st year of employment, and eligibility for a merit increases at 18 months. This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals. The monthly average incentive can range from $0 if no goals are met to $300 if goals are exceeded. Quarterly incentive up to $1,000 and annual incentive up to $2,000. Position will remain open until a qualified applicant is hired.
Principal Accountabilities:
- Provides "fast, easy, and personal" consistent with Company client service standards, including by resolving problems, building relationships, handling special requests, greeting clients in a friendly manner that makes them feel welcome to Academy Bank, and taking ownership in all situations ensuring follow through and a timely resolution.
- Promotes consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential clients in conversations about banking needs, and speaking with knowledge and positivity about the bank's products and services.
- Achieves specific sales goals on a daily, monthly, quarterly and annual basis.
- Develops and maintains relationships with business partners to maximize opportunities and to achieve sales standards. Provides a broad base of financial services with the goal of earning 100% of the client's business.
- Opens checking and savings accounts, processes client transactions, and recommends other bank products, including credit cards and loans.
- Actively demonstrates digital expertise by using our digital platforms and educating clients and associates about our digital banking platforms. This includes, but is not limited to, online banking and bill pay/external transfers, mobile banking app to include text alerts and mobile deposits, usage of smart ATM/ITM's, usage of chat box, and all other self-service channels.
- Works closely with clients and business partners to refer products and services to other business lines.
- Educates and provides clients with other banking services; resolves client concerns and issues efficiently and effectively.
- Ethically conducts operational tasks related to protecting client and bank assets related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, accurately completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation.
- Protects all client information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors, and associates.
- When delegated by Banking Center Manager, implements all banking center operations procedures, including accurate maintenance of cash supplies, timely auditing, accurate documentation of banking transactions, compliance requirements, and acts with overall operational integrity.
- Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Associate Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training.
- Understands, embodies, communicates, and instills corporate initiatives and vision, including the Six Pillars of Success.
- Completes other specified duties as assigned.
- Regular attendance required, working at the work site during regular business hours and/or assigned hours, including evenings, weekends, and holidays as required by the banking center.
Minimum Qualifications:
- High school diploma, GED, or equivalent is required; Associate degree or higher preferred.
- Previous banking experience preferred.
- 6 months in a client service experience role preferred.
- Minimum 6 months sales experience preferred.
- Minimum 6 months cash handling experience preferred.
- Strong written and verbal communication skills required.
- Strong attention to detail and ability to complete work accurately.
- Ability to organize work.
- Strong sales skills.
- Basic math skills including the ability to calculate figures and amounts such as cash back and percentages.
- Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products.
The following is intended to give an overview of the work environment of the position but is not an exhaustive list.
- Work hours may vary based on the Banking Center hours of operation.
- Work hours based on business needs and may require flexible scheduling and/or location.
- Must be able to work in a fast-paced environment.
- Must be able to work overtime as required and when approved by management.
The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally, and worker may sit, including for client meetings and computer work, but worker will frequently stand or make one's way throughout different areas of banking center and when conducting outside sales activities. Standing and making one's way may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the ability to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to clients, staff, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
