Concierge (Receptionist)

1 week ago

South Windsor, Connecticut, United States HRA Full time

Lead Full-Time and Part-Time Positions AvailableEssential Functions:

Answers incoming call, both internally and externally, in a warm, pleasantand professional manner
Ensures that all messages are relayed promptly to the intended person
Maintains current visitor log
Greets all visitors, residents, family members and associates in a warmand inviting manner on the phone
Ensures that the reception areas are clean, hospitable, and inviting
Ensures the compliance of all Concierge Team standards and FirstImpressions Captain standards for the community entrance from thedriveway entrance(s) through the lobby
Responsible for creation and maintenance of resident face sheets utilizingthe Yardi system
Inputs resident information for face sheet and uploads residentphotograph
Ensures all issues or concerns related to an inviting environment andhospitable atmosphere and shared with the First Impressions Captain,Director of Maintenance and Executive Director.

This includes, but is notlimited to:
o Driveway entrance(s)o Roadway to communityo Front Porch/Entryo Lobbyo Hospitality Room and Reception Area

Ensures proper "Show Ready" appearance of all areas listed above
Posses and maintain knowledge of the community, its benefits, serviceprovided, the residents and associates
Be able to assist the Director of Community Relations and/or Director ofSales with inquires when necessary
Assists the Community with Administrative support as needed including,but not limited to:o Set up and maintain associate Human Resources files withguidance from the Human Resources Manager
Offers refreshments to visitors and make them feel welcome andcomfortable
Be mindful of "Residents Right to Privacy" when interacting withresidents and family members
Coordinates appointments for residents requesting transportation, orother services - keeping accurate records pertaining to residentcharges for suck services
Performs community mail duties such as receiving and sendingpackages
Keeps interaction with co-workers to a minimum maintainingprofessionally in lobby area
Assist the community Executive Director and/or other departmentswith additional administrative duties as assigned by supervisor
Dresses professionally and is in uniform
Maintains professional decorum at all times
The ability to work in a safe and alert manner
The ability to take ownership for associate's safety and the safety ofthe residents

Must disclose any medication that might impair associate's ability toperform the job safely or competentlyNon-Essential Functions:

Leads by example exhibiting CORE VALUES through servantleadership
Encourages teamwork and promotes company philosophy
Attends required community meetings and participates in LifeEnrichment activities when able
Completes all required courses in adherence with HRA University
Is prompt and able to perform the required duties of the position on aregular, predictable basis
Becomes familiar and understands how to report a missing personusing community standards
Become familiar and understands the steps for fire evacuation

All associates are responsible for maintaining a safe and secureenvironment for all community residentsQualification/Skills/Educational Requirements:

High school education required, and leadership experience preferred
Must be able to communicate effectively
Must possess excellent customer service skills
Must possess an understanding and ability to demonstrate hospitalityto all community visitors
Must have patience, tact, cheerful disposition and enthusiasm at alltimes
Must possess basic computer usages and data entry skills
Able to communicate effectively with all levels of management,associates, residents, family members, and outside contacts