Warranty Service Representative
2 weeks ago
Cascade Designs Inc. started nearly half a century ago with the simple goal of making outdoor nights more comfortable. Over the years, we have evolved into the parent company of some of the most reputable brands in the outdoor industry.
We take pride in manufacturing the majority of our gear in our U.S. and European facilities to ensure top-notch quality. By consistently exceeding our customers’ service expectations, we aim to sustain our success for many years to come.
Our core mission is to offer innovative, practical, and durable products that enhance the lives and well-being of our customers.
As an employer, we seek enthusiastic, motivated individuals who share our love for the outdoors and exploration, and bring the same passion and curiosity to their work every day.
Job Title:Warranty Service Representative
Job Description:- Provide technical support for a variety of outdoor products to customers, retailers, and dealers via phone and online inquiries.
- Resolve product issues, assess warranty claims, and manage orders for our Repair Shop.
- Coordinate replacement parts for individual customers and outdoor retailers.
- Cross-train with our Repair shop to enhance understanding of our services and products.
Therm-A-rest, MSR, Platypus, SealLine, PackTowl, and VariLite
Requirements:- Prior experience in customer support via email, phone, and other channels.
- Ability to ask insightful questions to comprehend customer requirements and provide solutions.
- Empathetic listener and dedicated advocate for customers.
- Passionate about outdoor activities.
- High School diploma preferred.
- 3 weeks paid vacation annually.
- 10 paid Holidays and 1 Personal Day of Importance (all roles).
- 2 Get Out and Play Days (exempt roles).
- Hybrid position located in Reno, NV.
- Comprehensive health benefits (medical, dental, vision).
- 401(K) with company matching.
- Life insurance covered by Cascade Designs.
- Activity Gear Loaner Program and discounts on products through Pro Deals.
- $100 credit for Cascade Designs products and discounts on all Cascade Designs gear.
Note: The responsibilities mentioned above are not exhaustive and may evolve over time.
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