Department Trainer, Park Quality

2 weeks ago

Philadelphia, Pennsylvania, United States SeaWorld Parks & Entertainment Full time

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today

What you get to do:

Do you flourish in a room where you are the center of attention? Do you thrive on helping others cultivate their knowledge while creating motivation to get the job done? Here is your chance to inform, excite, and position our team of ambassadors for successWe are looking for trainers who will prepare and deliver training to Sesame Place ambassadors and assist with continual training initiatives. If you are passionate about priming our team of versatile ambassadors for success, this job is for youYou will:

Work with the HR Training team to prepare and deliver department Policy Training and OJT programs. Facilitate training using approved SOPs, lesson plans, and other training resources to ensure Ambassadors are comfortable working in their assigned area and assigned equipment Certify, test, audit, and properly document all Ambassador training according to the SOP of the assigned area or equipment Coordinate and execute department audits and provide re-training when necessary Work closely with internal stakeholders to identify and report training deficiencies Maintain ambassador training files via company learning management system Other duties as assigned

What it takes to succeed:

A passion for training and customer service Excellent multi-tasking and time management skills Outstanding communication abilities Active listener with the ability to anticipate guests and ambassador needs Flexibility to perform varied duties Ability to maintain a professional image and manage confidential information appropriately

What else is important:

Must be at least 18 years of age of older High school diploma or GED equivalent preferred Previous public speaking/presentation experience required Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of trainings Proficient in Microsoft Office Suite with high aptitude for computer software systems Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing) Perform cleaning duties; including use of cleaning chemicals Must be willing to comply with all SEA grooming guidelines and employment standards Must be able to work indoors and outdoors, in varying weather, to include extreme heat Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement. Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations Ability to successfully complete all legal, company and department training requirements within established timelines

*Please view JR109729 Park Area Ambassador for more information on the Park Quality job duties*

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

FREE park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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