Rooms Controller

1 week ago


Baltimore, Maryland, United States Baltimore Marriott Inner Harbor at Camden Yards Full time
The Rooms Controller is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales, Housekeeping and the Front office. They will handle VIP assignments, pending room communication, execute room moves, facilitate guest room amenity deliveries; all while also acting as a front desk agent to cover agents' breaks and answer internal and external calls throughout their shift. They provide quality guest services that include registering and assigning rooms to guests, issuing room keys, keeping records of occupied rooms and guests' accounts, making and confirming room reservations, and presenting statements to and collecting payment from departing guests. Knowledge of FSPMS, MARSHA & GXP preferred.

Why work for Crescent Hotels & Resorts?

Paid recognition programs

Incentives to earn extra $$

Year-round employment

Opportunity for advancement and growth

Training and tuition assistance

Part Time Benefits – medical, dental, vision, 401k, sick and vacation hours

Full Time Benefits – medical, dental, vision, life insurance, pet insurance, 401k, short & long term disability, sick time, holiday pay, vacation hours and more

Marriott Hotel and food discounts

Crescent Hotel discounts

Crescent is one of the top-ranking hotel management companies in North America. At Crescent Hotels & Resorts, we create a great place to work where associates at all levels of our organization are respected for their differences, like the guests and owners we serve. That is why we are dedicated to creating an environment that facilitates open and honest conversations about diversity, race, equity and inclusion.

Associates at the Baltimore Marriott Inner Harbor perform other reasonable job requests to foster a team environment.

Candidates must have believe in having fun & professionally connecting with co-workers & guests. Having experience with computers / cashiering and customer service is preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Source: Hospitality Online



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