Patient Services Coordinator

1 week ago


Harvey, Louisiana, United States Kroger Health & Wellness Full time


Support the Pharmacy operations by providing a series of routine services required by manufacturers and regulators related to patients privacy and consent to treatment, working within the limits of prescribed routines.

Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.

From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.

As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit.

With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter.

That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.

We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family


Minimum- High School Diploma or GED- 1 year of telephone high touch, high quality customer service experience involving computer skills preferably in healthcare customer service- Any additional specialized training in general office routines and computer and software operation- Ability to connect with patient/client in a positive and meaningful way to ensure their comfort with the services we are providing- Ability to demonstrate excellent oral and written communication skills by showing the ability to speak clearly, effectively, and quickly- Ability to follow protocols and repetitive procedures to ensure compliance by organization- Ability to communicate clearly, be understood, and have the caller feel you are an advocate for them, willing to go above and beyond for them- Ability to focus on the customer and adapt conversations and interpersonal skills to fit the communication style of the caller- Respond to incoming calls from current patients and prescribers offices, as primary representative to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships that yield loyalty- Facilitate communication between internal team, patients and prescribers offices to support patients therapy compliance through transmittal of status updates, template letters, etc.

- Document case activity, communications and correspondence in computer system to ensure completeness and accuracy of patient contact records and also in compliance with regulatory requirements and organization s procedures- Teleconference with patient or patient s provider and conduct the initial adherence call and schedule the delivery of prescription- Explain the benefits of utilizing Kroger Specialty Pharmacy, and coordinate follow up consultation by Pharmacist or Clinical Nurse as necessary- Obtain verbal consent from patients or caregivers- Facilitate patient enrollment with manufacturer Hubs when required- Complete a series of assessments mandated by manufacturer contracts- Advise patients and caregivers of financial obligations and copayments and process and safeguard credit card transactions- Follow appropriate protocol for non-compliant patients, and when discharging patients from service- Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements- Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies- Perform other related duties as assigned- Must be able to perform the essential job functions of this position with or without reasonable accommodation
#J-18808-Ljbffr

  • Harvey, Louisiana, United States Jefferson Parish Full time

    EXAMINATION IS ANNOUNCED TO ESTABLISH AN EMPLOYMENT LIST TO FILL ONE (1) CURRENT WEST JEFFERSON VACANCY IN THE DEPARTMENT OF GENERAL SERVICES ANDFOR FUTURE VACANCIES AS THEY OCCUR.This employment list will also be used for future EAST ANDWEST Jefferson vacancies in various Departments as they occur. Under general supervision, this position performs...


  • Harvey, Louisiana, United States Boomtown Casino & Hotel New Orleans Full time

    WERE CHANGING ENTERTAINMENTCOME JOIN US:Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to...


  • Harvey, United States Family Christian Health Center Full time

    The Patient Service Associate is responsible for facilitating the patient visit in a manner that is efficient and customer-focused. Primary duties focus on directing patients as they enter and exit the clinic, facilitating their return and making them feel welcomed. Scope of duties includes all functions of patient admission and exiting: telephone...


  • Harvey, United States Family Christian Health Center Full time

    Job DescriptionJob DescriptionThe Patient Service Associate is responsible for facilitating the patient visit in a manner that is efficient and customer-focused. Primary duties focus on directing patients as they enter and exit the clinic, facilitating their return and making them feel welcomed. Scope of duties includes all functions of patient admission and...


  • Harvey, United States Family Christian Health Center Full time

    Job DescriptionJob DescriptionThe Patient Service Associate is responsible for facilitating the patient visit in a manner that is efficient and customer-focused. Primary duties focus on directing patients as they enter and exit the clinic, facilitating their return and making them feel welcomed. Scope of duties includes all functions of patient admission and...


  • Harvey, United States Family Christian Health Center Full time

    Job DescriptionJob DescriptionThe Patient Service Associate is responsible for facilitating the patient visit in a manner that is efficient and customer-focused. Primary duties focus on directing patients as they enter and exit the clinic, facilitating their return and making them feel welcomed. Scope of duties includes all functions of patient admission and...


  • Harvey, United States Kroger Health & Wellness Full time

    Support the Pharmacy operations by providing a series of routine services required by manufacturers and regulators related to patients privacy and consent to treatment, working within the limits of prescribed routines. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store...


  • Harvey, United States Cardiovascular Institute of the South Full time

    Nature of Duties: Performs a variety of medical office duties ranging from patient check-in/out, appointment scheduling, managing medical records, handling payments, and correspondence. Qualifications: 1. High school diploma 2.Knowledge of patient scheduling techniques/insurance & billing preferred. 3. Good communication and customer service skills. 4....


  • Harvey, United States Cardiovascular Institute of the South Full time

    Nature of Duties: Performs a variety of medical office duties ranging from patient check-in/out, appointment scheduling, managing medical records, handling payments, and correspondence. Qualifications: 1. High school diploma 2.Knowledge of patient scheduling techniques/insurance & billing preferred. 3. Good communication and customer service skills. 4....


  • Harvey, United States International Bulk Services Full time

    **_Company Background_** International Bulk Services is a wholly-owned subsidiary of CN, Canada’s largest railway, with trans-loading facilities across Canada and the U.S. We strive to continuously develop innovative ways to ensure our operations meet the tight deadlines required in our fast-paced industry to ensure the utmost of customer...

  • Patient Access Rep

    6 days ago


    Harvey, United States Family Christian Health Center Full time

    ***: The Patient Service Associate is responsible for facilitating the patient visit in a manner that is efficient and customer focused. Primary duties focus on directing patients as they enter and exit the clinic, facilitating their return and making them feel welcomed. Scope of duties includes all functions of patient admission and exiting telephone...


  • Harvey, Illinois, United States Advanced Heart Group Full time

    We are a fast-paced, growing heart and vascular clinic seeking an Admissions Coordinator. The ideal candidate is highly motivated, has a friendly demeanor, is organized and detail-oriented with a strong ability to multitask.As the first point of contact, the Admissions Coordinator is responsible for assisting patients in ensuring insurance is up to date, the...

  • Front Office

    3 weeks ago


    Harvey, United States Premier Physical Therapy Full time

    **Patient Care Coordinator / Technician**: **Responsibilities**: - Answer phones and greet patients; provide excellent customer service - Prepare patient appointment confirmations and change letters of correspondence - Maintain office supplies inventory and order supplies; organize stock - Assist patients with individualized plan of care - Maintain office...

  • Patient Access Rep

    1 month ago


    Harvey, United States Family Christian Health Center Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Patient Service Associate is responsible for facilitating the patient visit in a manner that is efficient and customer focused. Primary duties focus on directing patients as they enter and exit the clinic, facilitating their return and making them feel welcomed. Scope of duties includes all functions of...

  • Patient Access Rep

    3 weeks ago


    Harvey, United States Family Christian Health Center Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Patient Service Associate is responsible for facilitating the patient visit in a manner that is efficient and customer focused. Primary duties focus on directing patients as they enter and exit the clinic, facilitating their return and making them feel welcomed. Scope of duties includes all functions of...

  • Patient Access Rep

    20 hours ago


    Harvey, United States Family Christian Health Center Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Patient Service Associate is responsible for facilitating the patient visit in a manner that is efficient and customer focused. Primary duties focus on directing patients as they enter and exit the clinic, facilitating their return and making them feel welcomed. Scope of duties includes all functions of...


  • Harvey, United States Family Christian Health Center Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThis position is responsible for coordinating and processing referral requests, medical insurance verification and/or durable medical equipment for all Providers practicing within Family Christian Health Center. In addition to assisting in all aspects of patient care by acting as liaison for the health care team...

  • Referral Coordinator

    3 weeks ago


    Harvey, United States Family Christian Health Center Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThis position is responsible for coordinating and processing referral requests, medical insurance verification and/or durable medical equipment for all Providers practicing within Family Christian Health Center. In addition to assisting in all aspects of patient care by acting as liaison for the health care team...


  • Harvey, United States Advanced Heart Group Full time

    **_ Essential Functions:_** - Schedules and confirm patient appointments, check-ups, and physician referrals - Greets patients, ascertain the purpose of visit, verifies insurance coverage, and directs them to the appropriate staff - Answers telephones and directs calls to appropriate staff - Greet visitors, ascertain the purpose of the visit, and direct them...

  • Admissions Coordinator

    10 hours ago


    Harvey, United States Advanced Heart Group Full time

    **_ Essential Functions:_** - Schedules and confirm patient appointments, check-ups, and physician referrals - Greets patients, ascertain the purpose of visit, verifies insurance coverage, and directs them to the appropriate staff - Answers telephones and directs calls to appropriate staff - Greet visitors, ascertain the purpose of the visit, and direct them...


  • Harvey, Illinois, United States Republic Services Full time

    ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping...


  • Harvey, United States LA Health Solutions Full time

    LA Health Solutions is anintegrated medical facility focused on providing the community withmultiple specialty services including progressive chiropractic care. Our goal is to continue our mission in providing ourpatients with the highest level of care and compassion they deserve in a personalizedsetting. Our practice is a full-service provider of...