Patient Service Representative

2 weeks ago

Del Mar, California, United States Scripps Health Full time


At Scripps Health, you will experience the pride, support, and respectof an organization that has been repeatedly recognized as one of the nations Top 100 Places to Work.

Youll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if youre open to change, go ahead and unlock your potential.
Join a winning team supporting the Audiology Services department at Scripps Clinic Del Mar as a Patient Service Representative. Working together, youll bring your expertise, compassion, and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service. This position primarily consists of heavy call volumes, scheduling appointments for patients and working in-basket messages.
Patient Service Representative responsibilities may include:

Interacting with patients, payers and providers to gather information for accurate registration including assigning of Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.

Responding to customer billing and payment inquires.

Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed.

Escalating billing inquiries as needed.
Accurately scheduling patient appointments.

Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors.

Initiating and validating referrals/authorizations.

Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns.

This is a benefitted Full Time, Day Shift position with a Monday Friday schedule from 8AM 5PM, located at Scripps Clinic Del Mar.

Some floating to Torrey Pines may be required.

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