Front Desk Supervisor

1 week ago

Lake Crystal, Minnesota, United States Crowne Plaza Crystal City - Washington, D.C. Full time
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years.

The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels:
along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals
This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.

Responsibilities:

  • Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
  • Financial Results and

Cost Control:
Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.

  • People Management and Training: Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to Hampton Inn training policies. Promotes collaboration and positive, professional work environment.
  • Self/

Workload Management:
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.

Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B.

F. Saul Company Hospitality Group Standard Operating Procedures.

  • Safety/

Risk Management:
Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.

Required Skills and Experience:

  • High school diploma or GED required.
  • 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
  • Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled

Benefits:

  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Free parking
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift

Work setting:

  • Inperson

Experience:

  • Hotel: 2 years (required)

Work Location:
In person

  • Front Desk Agent New York

    1 week ago

    Clear Lake, Minnesota, United States Locanto Full time

    Choose location Do not miss out on any ads for Front Desk Agent Jobs New York Well send you a notification via email or push whenever new ads related to your search are posted Email Push 128 results for Front Desk Agent

  • Hotel Front Desk Representative

    1 week ago

    Prior Lake, Minnesota, United States Gaming Enterprise Full time

    Does the chance to meet new people from across the country excite you? Come join us as a hotel front desk attendant You will be the first person they talk to as they check into our premier casino and entertainment destination. Enjoy weekly pay, free uniforms, and heath benefits. Starting pay up to $17.00 an hour with a $1,000 signing bonus.*Based on shift....

  • Member Service Staff

    1 week ago

    White Bear Lake, Minnesota, United States YMCA of the USA Full time

    Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service role connects with customers as the information hub where customers come to get concierge service. The Customer Service role assists with the overall day to day operations of...

  • General Manager(07342)

    1 week ago

    Ham Lake, Minnesota, United States Domino's Franchise Full time

    Job Description Job Description Job Description General Job Duties For All Store Team MembersOperate all equipment.Stock ingredients from delivery area to storage, work area, walk-in cooler.Prepare product.Receive and process telephone orders.Take inventory and complete associated paperwork.Clean equipment and facility approximately daily.TrainingOrientation...

  • Digital Marketing Director

    1 week ago

    White Bear Lake, Minnesota, United States Liberty Classical Academy Full time

    Liberty Classical Academy is a Christian, classical Preschool-12 th grade private school with two locations in White Bear Lake and Hugo, MN. We are seeking a passionate and skilled full-time Digital Marketing Director to join our communications team and help us drive our digital marketing efforts to new heights.Qualifications:Education: Bachelor's degree in...

  • Maintenance Mill Operator

    4 weeks ago

    Howard Lake, Minnesota, United States LandOLakes Full time

    Maintenance Mill OperatorJob Description:The Production Operator is the front-line employee who performs the manufacturing processes that add value and quality to the inputs and create the final high-quality final products. There are a variety of sub-classifications within the Operator job family that could range in specific duties from receiving and...

  • Maintenance Mill Operator

    4 weeks ago

    Howard Lake, Minnesota, United States LandOLakes Full time

    Maintenance Mill OperatorJob Description:The Production Operator is the front-line employee who performs the manufacturing processes that add value and quality to the inputs and create the final high-quality final products. There are a variety of sub-classifications within the Operator job family that could range in specific duties from receiving and...

  • Front Desk Supervisor

    1 month ago

    Lake Placid, United States Hersha Hospitality Management, LP Full time

    Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus. Interview, select, trai Front Desk, Supervisor, Office Manager, Operations, General Manager

  • Front Desk Receptionist

    1 week ago

    Crystal Lake, United States Umbrella Dental Partners Full time

    **JOB - Front Desk Receptionist with one year experience in private office setting** **About Us**: We are looking for a front desk receptionist at our multi-location private practice situated in Lake, McHenry and Cook Counties, IL. Our consumers (not patients) come from all walks of life and so do we. We hire great (actually amazing) people from local...

  • Front Desk Supervisor

    1 week ago

    Lake Mary, United States Hilton Garden Inn Lake Mary Full time

    The Front Office Supervisor assists the Front Office Manager to efficiently manage the front office operations, while increasing profitability and occupancy. As well as, training and associate development, delivery of quality customer service, and resolution of guest issues. **Responsibilities and Duties** - Ability to effectively deal with internal and...

  • Front Desk Supervisor

    4 weeks ago

    South Lake Tahoe, United States Margaritaville Resort Lake Tahoe Full time

    Property Description: Join the exciting team at Margaritaville Resort Lake Tahoe, nestled in the stunning natural beauty of Lake Tahoe! As a premier resort destination, we're seeking passionate individuals to join us. With our laid-back island vibe and commitment to exceptional service, Margaritaville Resort Lake Tahoe offers a dynamic work environment where...

  • Hotel Front Desk Supervisor

    2 months ago

    South Lake Tahoe, United States Lake Tahoe Ambassador Lodge Full time

    Job DescriptionJob DescriptionFront Desk SupervisorJob SummaryOversees daily operations of the front desk/reception department.Organizes, directs, and monitors daily activities of front desk staff.Ensures efficient, friendly, and professional guest registration, check-out, and telephone service.Observes front desk staff to ensure that established procedures...

  • Hotel Front Desk Supervisor

    4 weeks ago

    South Lake Tahoe, United States Lake Tahoe Ambassador Lodge Full time

    Job DescriptionJob DescriptionFront Desk SupervisorJob SummaryOversees daily operations of the front desk/reception department.Organizes, directs, and monitors daily activities of front desk staff.Ensures efficient, friendly, and professional guest registration, check-out, and telephone service.Observes front desk staff to ensure that established procedures...

  • Timber Ridge Front Desk Supervisor

    2 weeks ago

    Lake Geneva, United States The Marcus Corporation Full time

    Assist in the oversight of the Front Desk Staff and effectivelymonitoring and managingcustomer relations while working closely with the Front Office Manager in administering processes and procedures. Essential Job Functions- Maintains standards of gu Front Desk, Supervisor, Guest Service, Office Manager, Staff, Hotel

  • Timber Ridge Front Desk Supervisor

    1 week ago

    Lake Geneva, Wisconsin, United States The Marcus Corporation Full time

    Assist in the oversight of the Front Desk Staff and effectivelymonitoring and managingcustomer relations while working closely with the Front Office Manager in administering processes and procedures. Essential Job Functions- Maintains standards of gu Front Desk, Supervisor, Guest Service, Office Manager, Staff, Hotel

  • Front Desk Supervisor

    2 weeks ago

    Crystal City, United States Crowne Plaza Crystal City - Washington, D.C. Full time

    B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western...

  • Hotel Front Desk Supervisor

    2 weeks ago

    Prior Lake, United States Hotel Resource Full time

    **Other** **Hotel Front Desk Supervisor** Hotel Front Desk Supervisor Mystic Lake Casino Hotel Prior Lake MN **Hotel Front Desk Supervisor** **Company:** Mystic Lake Casino Hotel **Location:** 55372 US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** * Any combination of...

  • Front Desk Supervisor

    1 week ago

    Salt Lake, Utah, United States Xanterra Full time

    Overview Live. Work. Explore. as a part of our Lodging team in Zion National Park As a sanctuary with over 146,000 acres of cliffs, canyons, diverse plant and animal life, and uninterrupted beauty, Zion is a place of peace and refuge. We operate a variety of dining facilities, a retail shop, and the only in-park lodging. For those that live and work in the...

  • Front Desk Supervisor

    1 month ago

    Lake Placid, United States Whiteface Lodge Full time

    Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Front Desk Supervisor

    4 weeks ago

    Lake Placid, United States Whiteface Lodge Full time

    Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Front Desk Supervisor

    1 month ago

    Lake Placid, United States HHM Hotels Full time

    Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates,...

  • Front Desk Supervisor

    4 weeks ago

    Lake Placid, United States HHM Hotels Full time

    Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates,...

  • Dental Front Desk

    3 weeks ago

    Crystal Lake, United States Liberty DentalJoseph Antolak D.D.S Full time

    Overview: This position offers the opportunity to work in a dynamic healthcare environment where you can make a difference in patients' lives. If you meet the qualifications and are looking for a part-time role as a Dental Front Desk personnel, we encourage you to apply. **Job Type**: Part-time Pay: $20.00 - $28.00 per hour Expected hours: 22 - 25 per...

  • Front Desk Receptionist

    2 weeks ago

    Crystal Lake, United States Smith Physical Therapy+ Full time

    **We need a GREAT Front Desk Receptionist!** If you are good at... - Spreadsheets - Data input - Asking thoughtful questions - Managing controlled chaos - Using Google products - Working with super fun, hard working people - Being kind and patient ...We are the company for you! Smith Physical Therapy + is looking for a full time (30-36 hrs) patient...

  • Treatment Plan Coordinator/front Desk Supervisor

    3 weeks ago

    Lake Worth, United States Premier Dental Care Full time

    Front Desk Supervisor/Treatment Coordinator sought in Lake Worth! $30/hour. Plus earn respect & bonuses! 1-2 years of front office dental experience required! We are growing, privately owned dental office seeking a talented & enthusiastic Front Desk Supervisor & Treatment Plan Coordinator to join our team. There are huge opportunities for advancement for...

  • Front Desk Supervisor

    1 month ago

    Fontana-on-Geneva Lake, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Timber Ridge Front Desk Supervisor

    1 month ago

    Lake Geneva, United States GRAND GENEVA LLC Full time

    JOB REQUIREMENTS: Description Flaunt that smile as a Front Desk Supervisor: Assist in the oversight of the Front Desk Staff and effectively monitor and manage customer relations while working closely with the Front Office Manager in administering processes and procedures. Our Team is looking for People Pleasing individuals who want to do the following: Turn...