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Customer Service Representative

4 months ago

Sweet Home, Oregon, United States Waste Connections Full time
Sweet Home Sanitation, a Waste Connections company, is seeking a dynamic individual to join their team in Sweet Home, Oregon as a Customer Service Representative. Ideal candidates would have previous experience in the waste industry.

The working hours for this role are Monday to Friday from 8:00am to 5:00pm with a starting pay rate of $20.00 per hour. For candidates who are bilingual, the starting rate will be $20.50 per hour.

Benefit Package:

  • Medical, dental, and vision coverage
  • Flexible spending account
  • Long-term & short-term disability
  • Life insurance
  • 401K retirement plan
  • Various growth opportunities

Work Environment: A fulfilling workplace where independent and skilled professionals understand the significance of their contributions.

Principle: Upholding commitments is vital to our ethos, ensuring promises are met with customers and staff alike.

Responsibilities:

  • Handle a high volume of inbound calls
  • Address customer inquiries via voicemail and email
  • Provide details on services and pricing to the public
  • Accept payments from customers both in cash and electronically
  • Collaborate with various departments to resolve customer issues
  • Interact with customers to manage service orders efficiently
  • Maintain accurate customer records and communications
  • Create and manage work orders promptly
  • Calculate service charges, process payments, and manage cash transactions
  • Proficiently use company-specific software and MS Office applications
  • Demonstrate efficiency in a fast-paced, detail-oriented setting
  • Assist in other office tasks as necessary
  • Ability to work independently and cooperatively with others

Requirements:

  • 2 years of customer service experience, particularly in a high call volume setting
  • Numerical skills for rate adjustments and data entry
  • Proficiency in MS Office suite and email systems
  • Strong organizational and communication abilities
  • Analytical thinking, problem-solving, and reporting skills

To apply for this role, interested candidates must complete an application on the company's website. Further details are available upon selecting the desired position.

Aside from a challenging and rewarding career, we also provide a comprehensive benefits package including medical, dental, vision, and retirement options, reflecting our commitment to our employees' welfare and career development.

Waste Connections adheres to fair employment practices and encourages diversity in the workplace, offering equal opportunities to all applicants irrespective of disability or veteran status.