Medical Call Center Supervisor

7 days ago


Richmond, Virginia, United States VCU Health Full time


The Medical Call Center Supervisor provides front line supervision and assume responsibility for daily functioning of the assigned OSC agents.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience

REQUIRED:
Minimum of three (3) years of administrative and/or supervisory experience
Previous experience with Microsoft Office applications (at the intermediate level) and e-mail/calendaring

Experience

PREFERRED:
Previous experience in an academic medical center
Previous experience in the following areas: health insurance, HMO and managed care, GE/IDX and Cerner order entry, room scheduling and medical terminology

Education/training

REQUIRED:
High School Graduate or equivalent

Education/training

PREFERRED:
Bachelors Degree in Business, Accounting or closely related field from an accredited college

Independent action(s) required:

All day-to-day operations of the department handled independently.

Advice and guidance are sought from the Administrator/Manager on an as needed situational basis and when there is a major impact on activity outside the department.

Actions that are taken without prior approval include daily operational functions and communication with physicians, patients, admissions and related departments in support of patient needs and unit operations.

Manages and trains all staff as needed.
Works effectively with diverse and expansive populations and prioritize and adequately handle multiple tasks.
Works effectively with multiple departments to facilitate optimal functioning of the department to meet patient, staff and provider needs.

Supervisory responsibilities (if applicable):


Provides direct line supervision for multiple Call Center staff in one or more Accounting Units (AUs), including scheduling, performance evaluations, disciplinary action, hiring/interviewing, etc.



Additional position requirements:
N/A

Age Specific groups served:
Adolescence Adult Geriatric

Physical Requirements (includes use of assistance devices as appropriate):

Physical:
Lifting less than 20 lbs.

Activities:
Prolonged sitting, Walking (distance)

Mental/Sensory:
Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking

Emotional:
Steady pace, Able to handle multiple priorities, Fast pace environment, Frequent and intense customer interactions, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR

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