Medical Call Center Supervisor
7 days ago
The Medical Call Center Supervisor provides front line supervision and assume responsibility for daily functioning of the assigned OSC agents.
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience
REQUIRED:
Minimum of three (3) years of administrative and/or supervisory experience
Previous experience with Microsoft Office applications (at the intermediate level) and e-mail/calendaring
Experience
PREFERRED:
Previous experience in an academic medical center
Previous experience in the following areas: health insurance, HMO and managed care, GE/IDX and Cerner order entry, room scheduling and medical terminology
Education/training
REQUIRED:
High School Graduate or equivalent
Education/training
PREFERRED:
Bachelors Degree in Business, Accounting or closely related field from an accredited college
Independent action(s) required:
All day-to-day operations of the department handled independently.
Advice and guidance are sought from the Administrator/Manager on an as needed situational basis and when there is a major impact on activity outside the department.
Actions that are taken without prior approval include daily operational functions and communication with physicians, patients, admissions and related departments in support of patient needs and unit operations.
Manages and trains all staff as needed.Works effectively with diverse and expansive populations and prioritize and adequately handle multiple tasks.
Works effectively with multiple departments to facilitate optimal functioning of the department to meet patient, staff and provider needs.
Supervisory responsibilities (if applicable):
Provides direct line supervision for multiple Call Center staff in one or more Accounting Units (AUs), including scheduling, performance evaluations, disciplinary action, hiring/interviewing, etc.
Additional position requirements:
N/A
Age Specific groups served:
Adolescence Adult Geriatric
Physical Requirements (includes use of assistance devices as appropriate):
Physical:
Lifting less than 20 lbs.
Activities:
Prolonged sitting, Walking (distance)
Mental/Sensory:
Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional:
Steady pace, Able to handle multiple priorities, Fast pace environment, Frequent and intense customer interactions, Able to adapt to frequent change
EEO Employer/Disabled/Protected Veteran/41 CFR
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