Store Manager

1 week ago

Little Rock, Arkansas, United States Trane Technologies Full time
:
The Store Team Leader is a trusted advisor to customers who works with them to identify their needs and helps to resolve parts or equipment issues with sales of quality parts and solutions offerings. In addition, person is responsible for warehouse and fulfillment. As a leader, this role is also responsible for overall store/facility management and supervises a small team.

Thrive at work and at home:

  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off, including in support of volunteer and parental leave needs.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support .
  • Learn more about our benefits here
Responsibilities: Customer Facing:
  • Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
  • Ensures all customers are engaged by a store associate before they reach the counter ("10 ft /10 seconds in store" rule of engagement).
  • Drives sales by maintaining current knowledge of all portfolio offerings and leverage technical knowledge of parts to provide value propositions to the customer and drive sales
  • Drives sales by identifying related products or add on extension needs and making customers aware of product promotions and adding lines to parts orders.
  • Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
  • Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
  • Maintain constant awareness of local market pricing and product trends, collaborating with Retail Operations Leader to develop actions to leverage opportunities for growth and addressing pressures from competition.
  • Lead overall implementation of product and vendor promotions and customer events.
  • Ensures portfolio for the store and showroom is kept current and incorporates local customer needs to ensure high availability of sales.
  • Makes outbound calls including marketing new products.
  • Generates lead sheets for Account Managers
  • Processes Reclaims

Leadership and Winning Culture:

  • Effectively assesses, selects, onboards, develops and coaches strong, diverse team of different backgrounds and experiences to achieve performance goals and business results.
  • Establishes work objectives and plans and manage distribution of work among associates.
  • Utilize HR team and IR Talent Management System and processes to effectively work with associate(s) to establish goals, manage overall performance management, and ongoing development.
  • Works with Retail Operations Leader regarding performance reviews, performance issues, recommended promotions and salary/wage increase.Builds a sales culture, reinforcing parts and solutions sales through coaching and training.
  • Leverage sales reporting to identify opportunities for improvement.
  • Establishes leadership cadence for team including communication and community events to help build engaged team.
  • Role-models engaging customer-facing behaviors and customer service.
  • Lead recognition, informal and formal for the store including ongoing individual recognition and recognizing successes.
  • Participates in different team and community involvement activities.

Operations:

  • Execute quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
  • Responsible for cash management process including reconciliation.
  • Responsible for showroom appearance.
  • Develop and execute annual operating plans for store. Prepare and analyze business forecasts and reports, conduct audits and reviews to ensure business process and financial compliance.
  • Work with Retail Operations Leader to recommend potential synergies with other SBUs for market penetration.
  • Responsible for achieving store sales goals objectives including customer and vendor events.
  • Conduct market price and product needs analyses and recommends new product offerings to Retail Operations Leader.
  • Address and resolve facility issues and manage store operations to ensure follow through, productivity and quality in standard work and processes.
  • Ensure compliance with Company safety programs. procedures; conduct safety audits; ensure required training compliance and conduct safety training as needed, and reinforce a strong safety culture.
  • Complete training as required, including safety training, certification and testing.
  • Responsible for maintaining required daily, weekly and monthly reports.
  • Store operations including but not limited to successful implications of performance scorecard metrics
Back Office:
  • Overall responsibility for all aspects of warehouse and inventory control including replenishment,
  • stocking, cycle counting, physical inventory, receiving, storage and obsolete slow moving inventory (OSMI).
  • Responsible for will calls.
  • Filing of M/S's, freight bills of lading, equipment packing slips, etc. for inventory reconciliation and audit purposes.
  • Manages transfers.
  • Responsible for monitoring/auditing all product returns and warranty transaction/claim activity.
  • Flexibility to work outside normal work hours/weekends, as required.
Qualifications:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • We are looking for a customer oriented person with a High school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience. Proven experience in building customer relationships. Experience working in a process management system and priority setting. Must be results driven, a strong team player and be able to maintain a high energy level even with challenging situations or customers. Must have good computer skills including Microsoft Office; Word, Excel, and Outlook. Proficiency in an inventory management system or retail sales program a plus.
Physical Demands:
  • While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Any lifting above 50 pounds should be done mechanically. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Base Salary: Starts at $70,000 base salary and up based on experience and will include an incentive plan.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

  • Store Manager

    3 weeks ago

    Little Rock, Arkansas, United States Trane Technologies Full time

    At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...

  • Store Manager

    1 month ago

    Little Rock, Arkansas, United States Trane Technologies Full time

    At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...

  • Assistant Store Manager

    1 month ago

    Little Rock, Arkansas, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations,...

  • Assistant Store Manager

    1 month ago

    Little Rock, Arkansas, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations,...

  • Assistant Store Manager

    3 weeks ago

    Little Rock, Arkansas, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations,...

  • Assistant Store Manager

    3 weeks ago

    Little Rock, Arkansas, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including...

  • Assistant Store Manager

    3 weeks ago

    Little Rock, Arkansas, United States Chico's FAS Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.POSITION OBJECTIVE:The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including...

  • Assistant Store Manager

    3 weeks ago

    Little Rock, Arkansas, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations,...

  • Assistant Store Manager

    1 month ago

    Little Rock, Arkansas, United States Chico's FAS, Inc. - Retail Full time

    We are customer obsessed, innovative, and have the best culture in retail.Join our team todayPOSITION OBJECTIVE:The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales...

  • Assistant Store Manager

    3 weeks ago

    Little Rock, Arkansas, United States Chico's FAS, Inc. - Retail Full time

    We are customer obsessed, innovative, and have the best culture in retail.Join our team todayPOSITION OBJECTIVE:The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales...

  • Assistant Store Manager

    3 weeks ago

    Little Rock, Arkansas, United States Circle K Full time

    Store : 8921 Fourche Dam Pike, Little Rock, Arkansas 72206Availability - Shift/Days Flexible AvailabilityAssistant ManagerWe want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.As an assistant manager, you will enjoy:Medical,...

  • Operations (Store) Manager

    1 day ago

    Little Rock, Arkansas, United States Grainger Businesses Full time

    Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...

  • Store Assistant, Full Time

    1 month ago

    Little Rock, Arkansas, United States Circle K Full time

    Store : 925 Fair Park Blvd, Little Rock, Arkansas 72204Availability - Shift/Days Flexible AvailabilityAssistant ManagerWe want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.As an assistant manager, you will enjoy:Medical,...

  • Store Assistant, Full Time

    3 weeks ago

    Little Rock, Arkansas, United States Circle K Full time

    Store : 925 Fair Park Blvd, Little Rock, Arkansas 72204Availability - Shift/Days Flexible AvailabilityAssistant ManagerWe want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.As an assistant manager, you will enjoy:Medical,...

  • District General Manager

    1 week ago

    Little Rock, Arkansas, United States Petco Animal Supplies, Inc. Full time

    District General Manager - Arkansas/ Oklahoma page is loaded District General Manager - Arkansas/ Oklahoma Apply locations 2435-Oklahoma City, OK time type Full time posted on Posted Yesterday job requisition id R240391 Create a healthier, brighter future for pets, pet parents and peopleIf you want to make a real difference, create an exciting career path,...

  • Assistant Manager

    1 week ago

    Little Rock, Arkansas, United States Tuff Shed Full time

    "BUILD" YOUR CAREER WITH TUFF SHED Tuff Shed is recruiting for anexperienced and highly motivated Assistant Manager to contribute to the success of our Little Rock location. This position offers the opportunity to make a real impact to the Store and the Company. Check out what "A Day in the Life" looks like for our Assistant Manager role: ABOUT TUFF SHED ...

  • Assistant Manager

    1 week ago

    Little Rock, Arkansas, United States Crumbl Cookies Full time

    ONE BIG DREAMtwo crazy cousinsIt all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that were just plain embarrassing to them today, the cousins decided to try something a little unique,...

  • General Manager(09616)

    1 week ago

    Little Rock, Arkansas, United States Domino's Franchise Full time

    Job Description Job Description Job Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well...

  • Senior Manager, Automation Engineering

    1 week ago

    Little Rock, Arkansas, United States Walmart Full time

    Position Summary... What you'll do... IntroductionIn this role on the Store Automation team, you will be at the leading edge of technology development to reinvent the customer shopping experience. The impact you will make in this role will transform the retail industry and lead the way for how customers shop. Come join us on this exciting journeyYou will...

  • Maintenance Technician

    1 month ago

    Little Rock, Arkansas, United States KOHLS Full time

    Performs maintenance and handyman services in our Kohl's stores ensuring Company Brand Standards are maintained. Performs all work in a quality manner following all safety rules and regulations. Responsible for meeting budgets and communicating effectively with both internal and external customers.ACCOUNTABILITIESGENERAL MAINTENANCE○ Responsible for timely...