Service Advisor

2 weeks ago

Turlock, California, United States Turlock Chrysler Dodge Jeep Ram Full time
The
Service Advisor is the center of communication for service/repair activities and the connection between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters.

The Service Advisor is responsible for listening to thoroughly understand our customer's vehicle concerns, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery.

Must have the ability to use time wisely and efficiently.

Bilingual is a plus

Responsibilities and duties:

  • Maintain an Excellent CSI (Customer Satisfaction Index)
  • Assist customers with any service needs they have for their vehicle.
  • Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
  • Ensures that required documentation is complete and is in compliance with regulations and standards.
  • Complies with and enforces all safety policies and procedures.
  • Attends all meetings, trainings, and educational classes as required.
  • Problem solving, reporting research results, attention to detail.
  • Continually learn about product updates, features, accessories to better assist customer needs.
  • Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
  • Product knowledge and safety.

Qualifications/Experience

  • 13 years Auto Dealership experience.
  • Broad scope of automotive knowledge.
  • ADP/CDK, Automate computer programs experience necessary.
  • Pleasant demeanor and an outgoing personality.
  • Excellent communication and Customer service Skills
  • Problemsolving skills, including the ability to maintain composure under stress.
  • Unrestricted California driver's license and clean driving record.
  • Able to drive both automatic and standardtransmission vehicles.
  • A desire to work in a commission, performancebased environment.
  • Ability to multitask and follow tasks as assigned.

Benefits:

  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Day range:

  • Monday to Friday

Shift:

  • Day shift

Ability to Relocate:

  • Turlock, CA 95380: Relocate before starting work (required)

Work Location:
In person

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