Customer Service Rep I
2 weeks ago
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.
Responsibilities:
- Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
- Documents calls and intakes in computerized record keeping system (Productivity)
- Verifies and updates demographic information such as address and telephone number in computerized records
Requirements:
- Read and analyze documents such as patient orders
- Comprehend pharmacy prescription terminology
- Effectively communicate with coworkers and patients alike
- Help with the training of employees
- Calculate figures and amounts in reference to frequency and doses dispensed
Education and Experience**:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
- Must meet any licensing requirements necessary for specific location
- Computer entry experience required
Physical Demands:
The employee must occasionally lift and/or move up to 10 pounds.
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Customer Service Rep I
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Customer Service Rep I
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Customer Service Representative I
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Customer Service Representative I
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Customer Service Representative I
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Customer Service Representative I
4 weeks ago
Phoenix, Arizona, United States CorVel Corporation Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Answer phone calls, return phone calls Answer emails...
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Customer Service Representative I
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Customer Service Representative I
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On-Site Customer Service Representative
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customer support rep
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