Customer Service Rep I

2 weeks ago


Phoenix, Arizona, United States Preferred Homecare Full time

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.


Responsibilities:

  • Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
  • Documents calls and intakes in computerized record keeping system (Productivity)
  • Verifies and updates demographic information such as address and telephone number in computerized records

Requirements:

  • Read and analyze documents such as patient orders
  • Comprehend pharmacy prescription terminology
  • Effectively communicate with coworkers and patients alike
  • Help with the training of employees
  • Calculate figures and amounts in reference to frequency and doses dispensed

Education and Experience**:

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
  • Must meet any licensing requirements necessary for specific location
  • Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.
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