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Patron Services Clerk
2 weeks ago
The Carol Stream Public Library is looking for a reliable and dedicated part-time team member to work
Monday and Wednesday evenings (5-9pm) and rotating every other Saturday and Sunday, averaging 12-14 hours per week.
Position Summary:
Performs the full range of circulation services and a variety of clerical procedures with a focus on successful customer interaction
Essential Job Duties and Responsibilities:
- Welcome visitors and respond to inquiries
- Monitor incoming telephone calls and route accordingly
- Monitor chat for curbside pickup of available materials
- Deliver materials for curbside pickup
- Perform Library materials check-in, check-out, renewals, placing and processing of holds
- Assess the condition of returned and transited materials for review
- Register, renew and maintain patron accounts
- Sorts, shelves, relocates, and searches for library materials
- Retrieve returned materials from book drop
- Reads shelves for accuracy of order, re-shelving materials as needed
- Explain account and borrowing policies to customers and staff
- Assist customers in the use of Library equipment
- Records transactions for statistical purposes
- Performs other duties as assigned
Education:
- High school diploma or equivalent required
Experience:
- Two years customer service experience preferred
Knowledge, Skills and Abilities:
- Strong customer service orientation
- Ability to handle cash and credit transactions
- Ability to interpret and execute detailed procedures
- Interpersonal skills using tact, patience and courtesy
- Attention to detail, accuracy and organization
- Works collaboratively as a member of a team and independently with minimal direction
- Uses verbal, written and electronic communication effectively
- Proficient in using a personal computer and office productivity software
- Applies basic problem-solving to a variety of situations
Working Conditions/Physical Requirements:
- Multiple daily collection of materials from inside and outside book drop in varying temperature and weather
- Ability to, bend, stoop, carry, reach, pull, push and lift up to 20 pounds
$15.00/ hour
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