PSC Registration Rep

4 months ago

Hermitage, Pennsylvania, United States LanceSoft Full time
Job Description:
Summary
  • Responsible for all PSC (Patient Service Center) front office duties.
  • This function includes and is not limited to: Customer service, data entry, insurance billing and payments,
  • problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations.
Duties and Responsibilities
  • Greet customers appropriately. Treat all customers in a courteous manner.
  • ssists patients with kiosk sign-in, and ensures accuracy of same.
  • Contacts clients to obtain patient orders.
  • Handles customer inquiries.
  • Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
  • Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
  • Demonstrates organizational commitment and values of Quest Diagnostics.
  • dheres to departmental and company policies.
  • Reports on time to work, following attendance guidelines.
  • nswers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
  • Use established protocols for reporting customer complaints.
  • Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
  • Completes all required training.
  • ssists with stocking of supplies.
  • Other duties as required to meet the customer requirements.
  • Completes special projects as requested by supervisor or manager.
Job Qualifications
Required Work Experience:
  • One year customer service experience
Preferred Work Experience:
  • Keyboard/data entry and PC experience
Physical and Mental Requirements:
  • Prolonged standing/sitting
  • ble to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
  • Talking
  • Vision - requires constant mental visual attention to details.
  • Walking
  • Balancing Bending/Kneeling
  • Pushing/Pulling
  • Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative
Knowledge:
  • Medical Terminology helpful, not required
Skills:
  • Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
  • Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
  • Demonstrates good organization, communication, and interpersonal skills.
  • Capable of handling multiple priorities in a high-volume setting.
  • ble to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Education:
  • High School Diploma or Equivalent Required