Operations and Productivity Support Manager

7 days ago

San Antonio, Texas, United States Broadway National Bank Full time
Position: Operations and Productivity Support Manager | Division: Sales & Service Group Mgrs|

WorkDays:Monday - Friday| Hours of Operation:8:00am - 5:00pm

Why Broadway Bank:

We are one of the largest independently owned banks inTexas with offerings in personal and private banking, wealth management,business banking and mortgage lending.

Position Overview:

As a strategicbusiness partner within the organization, the Operations and ProductivitySupport Manager assumes a critical role in driving the achievement of salesobjectives while upholding operational excellence across various facets of theorganization. With a multifaceted span of control, this position is chargedwith a wide array of responsibilities aimed at optimizing operationalefficiency, refining policies, and procedures, orchestrating seamless salessupport and campaign execution, harnessing the full potential of CRM systems,and fostering collaboration with diverse departments such as HR, Finance, IT,and beyond.

At itscore, this role serves as a trusted advisor to executive leadership, offeringinvaluable insights and recommendations to align programs and initiatives withbroader business objectives. Operating within a collaborative andresults-oriented framework, the Manager coordinates a myriad of businessactivities, comprehensively understanding and supporting the broaderorganizational context.

In thecapacity of managing multiple operational and strategic initiatives, theManager is tasked with ensuring the delivery of superior customer service,forging strategic partnerships with executives and managers across variousbusiness lines. As a pivotal leader within the organization, they serve as amentor, guiding and empowering peers and less experienced team members, whilespearheading the development and deployment of innovative operationalinitiatives aimed at driving sustainable growth.

The Managerplays a pivotal role in providing actionable recommendations to Bankleadership, leveraging their expertise and strategic acumen to steer theorganization towards excellence. Leading the Operations and ProductivitySupport team, they inspire a culture of continuous improvement, fostering anenvironment where excellence is not just encouraged but ingrained in everyaspect of the organization's operations.

Essential Functions:
  • Possess a thorough grasp of existing systems, processes, and business strategies. Proactively identify opportunities for enhancement and efficiency, employing data analysis and feedback mechanisms to drive continuous improvement across the Bank's operations.
  • Develop and articulate operational policies and procedures, ensuring clarity and consistency throughout the organization. Examples include the introduction of new procedures and the refinement of existing ones to align with evolving business needs.
  • Foster an environment of innovation in operational management, encouraging an action-oriented and adaptable approach to meet dynamic business requirements. Implement creative solutions to address emerging challenges and seize opportunities for improvement.
  • Lead the implementation of compliance requirements, anticipating needs, and executing changes to maintain a robust compliance culture. Stay abreast of regulatory changes and ensure timely adaptation of policies and procedures to remain compliant.
  • Oversee communication processes and mitigate employee impact when policy, process, or procedure adjustments are made. Streamline communication channels across the organization, ensuring archived communications and delivering digestible content for clarity.
  • Execute risk and service delivery strategies, evaluating key performance indicators to identify improvement opportunities and fulfill audit requirements. Collaborate with business line leaders to drive strategy execution and optimize performance across the organization.
  • Provide comprehensive sales support by devising and executing effective sales strategies and campaigns. Collaborate with product teams to align marketing efforts with sales objectives, leveraging data-driven insights to maximize effectiveness.
  • Ensure the effective utilization of CRM systems for sales tracking and customer relationship management. Collaborate with product teams to develop and launch new products tailored to market needs and sales objectives.
  • Equip Area Retail Executives and the Small Business Specialist Manager with tools and strategies for effective sales enablement. Provide ongoing training and resources to enhance their sales capabilities and drive performance.
  • Continuously assess and optimize sales processes and operations to improve efficiency and effectiveness organization-wide. Implement iterative improvements based on feedback and performance metrics to drive sustainable growth.
  • Serve as a mentor and leader within the organization, providing guidance and support to peers and less experienced team members, fostering a culture of continuous learning and development.
  • Develop and maintain strategic partnerships with executives and managers across various business lines, ensuring alignment of operational initiatives with broader business objectives.
  • This position may require travel within the Bank's geographic area.
Experience & Education:
  • 5+ years managing a banking or financial services environment, with a concentration in a retail distribution network.
  • Proven experience in sales management, operations, and strategy development.
  • Demonstrated ability to design and execute successful marketing campaigns.
  • Experience with CRM systems and sales enablement tools.
  • Strong leadership skills with a history of managing cross-functional and high-performing teams.
  • Experienced in influencing business strategies and innovative solutions across different LOBs.
  • 4-year college degree from an accredited University w/ emphasis in Business, Finance, and/or Marketing or related work experience.
Skills &Qualifications:
  • Strong leadership and collaboration skills.
  • Excellent oral and written communication skills, facilitating clear and effective communication across all levels of the organization.
  • Strong organizational and critical thinking skills, effectively addressing challenges and finding innovative solutions.
  • Broad knowledge of financial services,operational procedures, and compliance.
  • High adaptability in dynamic environments, with the capacity to manage multiple priorities effectively.
  • Advanced technological proficiency, especially in CRM and sales analytics tools.
  • Team engagement and talent management skills.
  • Cultural and emotional intelligence.
  • Strategic agility and Business acumen.
  • Strong project management skills, with the ability to manage multiple projects simultaneously.
  • Ability to identify potential risks that could affect the operational aspects of the business and develop and implement risk mitigation strategies.
  • Ability to understand financials, internal reporting, and scorecards.
Other Requirements:
  • Commitment to fostering a culture of continuous improvement.
  • Ability to work collaboratively with diverse departments and stakeholders.
  • Proactive approach to problem-solving and innovation.
  • Requires the ability to lift, carry, push, pull weights or otherwise move objects weighing as much as 10 lbs. on a regular basis and/or for extended periods of time during the workday.
  • Occasional overtime or extended hours may be required.
We'rea culture that offers resources to benefit your overall health and well-being:
  • Employee Impact Groups
  • Career Development and Mentorship Programs
  • Generous paid time off, minimum 4 weeks
  • Employee recognition, awards, and events
  • Free vision insurance
  • Retirement matching
  • Tuition reimbursement
This job description is notdesigned to be a comprehensive listing of duties, responsibilities, oractivities that are required for this job. Duties, responsibilities, andactivities may change at any time with or without notice.

Broadway Bankis proud to be an Equal Opportunity and Affirmative Action Employer. BroadwayBank is a drug-free and tobacco-free workplace, with a nicotine-free hiringpolicy. All qualified applicants will receive considerationfor employment without regard to race, color, ethnicity, religion, sex, sexualorientation, gender identity, national origin, disability, protected veteranstatus, genetic data or other legally protected status.

Member FDIC

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