Operations Consultant

6 days ago

Kalamazoo, Michigan, United States McDonald's Corporation Full time

Company Description

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family.

From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good:
good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description Position Purpose**To provide leadership, coaching, and direction to their patch through people development and improved restaurant operations, to maximize the long-term sales and profit of each restaurant. Provides leadership, coaching and strategic direction to their restaurant teams to deliver outstanding Quality/Service/Cleanliness (QSC) and customer experience. Consistently demonstrates McDonald's values and leadership behaviors to build positive business relationships with key customers including the Operations Manager, Restaurant Leadership Team, Crew and Customers. This job will work directly with McDonald's company-owned restaurants also known as "McOpCo".

Principal Accountabilities
In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

_ People_

  • Champions the McDonald's People Promise by personally demonstrating, reinforcing, and following up on the people drivers to gain commitment from management and crew:
  • Respect and recognition (e.g., reward and recognition programs)
  • Resources to get the job done (e.g., crew and manager schedules, uniforms, crew room, equipment to get job done)
  • Values and Leadership behaviors (e.g., adherence to policies and procedures, crew and manager communications, act on issues raised by crew and managers appropriately, lives up to the Speak Up Culture, drives employee commitment surveys and action plans)
  • Competitive Pay and Benefits (e.g., communication and execution of wage and review program for crew and managers and ensures performance reviews process)
  • Learning, development, and personal growth (e.g., crew orientation, crew training through CDP/Campus, and management training & development through BEST Performance Motivation)
  • Ensures that all restaurants in patch are adequately staffed (through quality hiring and retention) to maximize sales potential by utilizing McHire and appropriate tools and resources.
  • Collaborates with Operations Manager and General Managers to ensure that individual performance targets are established (Specific, Measurable, Attainable, Realistic, Timebound), performance reviews are conducted ontime and communicated oneonone, Performance Improvement Plans are implemented (as needed), and performance results are measured and discussed.
  • Involved in the recruiting, interviewing, and selecting of all managers based on patch and business center staffing needs and goals and diversity staffing objectives.
  • Knows and educates restaurant management on all appropriate HR policies, applicable laws, security and safety procedures and ensures compliance at the restaurant level.
  • Partners with Training and HR staff to build capability to deliver on the People Promise in the restaurants to achieve desired business results.
  • Chooses the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the level of performance of each restaurant.

_ QSC/Sales Building_

  • Protects the McDonalds brand by ensuring that restaurants meet McDonald's QSC operational standards, food safety standards, and applicable laws.
  • Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking onthespot corrective actions, and recognizing successes.
  • Proactively teaches and coaches restaurant managers and restaurant leadership teams to execute the 9 restaurant systems (QSC Play book/PACE) that produce consistently high levels of QSC.
  • Partners with PACE Subject Matter Expert (e.g., Operations Associates, Learning Consultants,) to conduct PACE visits and develops acti

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