HVAC Service Manager

1 week ago


Wichita Falls, Texas, United States James Lane Air Conditioning Company, LLC Full time

James Lane Air Conditioning Co., LLC, a Fidelity Company located in Wichita Falls, TX, is seeking an HVAC Service Manager to join the team. The HVAC Service Manager plays a crucial role in meeting objectives and ensuring customer satisfaction.

Responsibilities involve various tasks such as budget development, setting company targets, conducting interviews, and engaging in strategic discussions with fellow managers.

Additionally, tasks may encompass appointment scheduling, dispatching, and carrying out service calls as needed.

Primary Responsibilities:
• Participate in management meetings to provide progress updates, set goals, and share ideas for enhancing field staff productivity
• Monitor field staff efficiency by tracking timeliness, breaks, call completion times, parts procurement, and supporting corrective actions
• Contribute to field staff meetings by identifying specific requirements and advocating for company goals and initiatives
• Review revenue figures and targets with field staff
• Address call backs and organize suitable training for individual staff members
• Manage scheduling demands and allocate calls based on technical expertise
Qualifications:
• Proficiency in organizational and safety procedures, safety protocols, and regulatory compliance
• Understanding of relevant federal, state, county, and local laws and regulations
• Commitment to excellence in procurement and inventory management. Strong focus on continual improvement
• Computer literacy with proficiency in e-mail communication, word processing, database management, spreadsheet software, and web browsers. Familiarity with applications like Word, Windows, and Excel
Benefits:
• Competitive Salary and Bonus Structure
• Comprehensive Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) Plan with a 5% Company Match
• Paid Time Off (PTO) and Holiday Pay
• Overtime Opportunities
• Monthly Incentive Pay and Prospects for Career Advancement

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