Data Center Technician

1 week ago

Dulles, United States Microsoft Full time

As a Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues.

This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.

As a CO+I Data Center Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.


With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.


Responsibilities:

Datacenter Operations

  • Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Develops and acquires a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
  • Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others. Asks questions when they do not have required information and may provide feedback on changes to processes to experienced technicians and/or directline management.
  • Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or directline management. Escalates issues related to compliance or operational assurance activities to directline management.
  • Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians. Seeks guidance from more experienced technicians on complex tickets.

Service Delivery

  • Learns about postexecution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs). Learns about errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed.
  • Performs basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zerotomínimal customer and/or business disruption. Develops awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment.
  • Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to directline management. May participate in bridge calls to provide details on incident status and executes onsite followup actions as directed if necessary.
  • Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures whilst seeking clarification and guidance from more experienced technicians as needed. Processes databearing devices (DBDs) for destruction or confirms anyandall such devices (e.g. harddrives, solidstate drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction with guidance.

Managing Service

  • Escalates and/or seeks guidance from experienced technicians or directline management regarding client interactions.
  • Maintains an awareness

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