Sales Support Representative

1 week ago

Tulsa, Oklahoma, United States QAI Laboratories Inc. Full time
Job Description

QAI JOB #: QAI-SALESREP-032724
JOB TITLE: Sales Support Representative
LOCATION: Tulsa, OK; Miami, FL; Rancho Cucamonga, CA; Burnaby, BC
NUMBER OF POSITIONS: 1
CATEGORY: Building Products
CLOSING DATE: OPEN UNTIL FILLED

BACKGROUND:

Established in 1995 by a team of experienced professionals in certification and testing, QAI Laboratories Ltd. (QAI) is a multinational certification body, test laboratory, and inspection agency with offices across North America and Asia. The reputation of the QAI brand has significantly increased over the recent years, leading to substantial business growth.

QAI has an exciting opportunity within the sales team. The Sales Support Representative role is vital in providing administrative assistance to the dynamic sales team, ensuring smooth operations, and making significant contributions to the company's achievements. This position is newly created, offering an exciting chance to acquire a diverse skill set, cooperate closely with sales experts, and set the stage for career progression.

At QAI, you will have the chance to apply your skills, expertise, knowledge, and eagerness to learn. We impact people's lives through our exceptional Product Testing, Certification, and Inspection services while offering fulfilling careers to our staff.

DUTIES: The chosen candidate will undertake, among other tasks, the following responsibilities:

  • Maintain client databases and handle daily transactions and interactions in CRM
  • Update CRM with pertinent client details, such as status changes, contact information, transaction notes, and key activities.
  • Address customer inquiries promptly and professionally via phone, email, and other channels.
  • Support customers with service-related queries, technical issues, billing concerns, and account management.
  • Proactively identify and resolve potential issues to enhance the customer experience.
  • Collaborate with team members to ensure a seamless customer journey across all departments/locations.
  • Generate and distribute client documentation promptly for processing
  • Assess client needs effectively to determine appropriate handling by the sales team
  • Engage with internal and external stakeholders proactively to ensure timely completion of credit submissions and contracts
  • Arrange meetings and develop meeting agendas for the Sales Team
  • Troubleshoot and solve problems, escalating complex issues to the relevant teams when necessary.
  • Maintain regular communication with clients to facilitate timely credit information collection
  • Submit completed credit packages promptly for risk adjudication and monitor progress
  • Stay updated on service knowledge and company policies to provide accurate information to customers.
  • Continuously enhance customer service skills through learning and development.

QUALIFICATIONS:

  • Outstanding verbal and written communication skills.
  • Excellent interpersonal skills and the ability to establish connections with customers.
  • Empathetic and patient approach with a genuine commitment to helping others.
  • Capacity to multitask and prioritize in a fast-paced setting.
  • Strong problem-solving skills with a proactive problem-solving attitude.
  • Proficiency in customer support software and CRM systems.
  • Prior experience in customer service or a related field is advantageous.
  • Keenness and openness to learn, absorb, and evolve.

Key Technical Competence:

  • Listening to and communicating client needs, requirements, and expectations effectively.
  • Translating client needs, requirements, and expectations across the organization as needed.
  • Identifying new markets and business opportunities for QAI's continued growth.

QUALIFICATIONS: The successful candidate will possess:

  • Minimum
    1. Technical diploma in a relevant field or equivalent industry background
    2. Ability to deliver superior customer service in a complex business environment
    3. Demonstrated capacity to build internal and external relationships
    4. Excellent oral and written communication skills and exceptional presentation abilities
    5. Professional with a minimum of 3 years of B2B Sales Experience
    6. Proficient in MS Word, Excel, PowerPoint
    7. Capable of functioning effectively in a fast-paced environment, both independently and collaboratively.
    8. Must be self-motivated and assertive.
    9. Willingness to travel (approximately 25%)
  • Preferred:
    1. General knowledge of building products
    2. Experience in the testing/certification sector, familiarity with building codes and test methods
    3. Experience collaborating with diverse teams (engineering, operations, marketing)
    4. Ability to interpret policies, regulations, and standards

APPLYING:

QAI Laboratories provides a comprehensive compensation and benefits package encompassing base salary, bonuses, medical, dental, and additional perks. We are dedicated to the enduring success of our workforce.

Intrigued? Submit your application here. Remember to include the QAI job number in your subject line.

Explore more career opportunities on our official website careers page.

Equal Opportunity Employer

QAI Laboratories upholds Equal Opportunity and Affirmative Action principles. All qualified applicants will be considered for employment without regard to various factors. Our commitment is to maintain a discrimination-free work environment.

Note: No sponsorship available.

Join our Team Learn, Develop, Grow

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