Product Manager, Ticketing
1 week ago
We help our partners create spaces and content that blur the lines of real and virtual across three primary markets:
Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology.
Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm.
Innovation is in our DNA.Summary:
As a Product Manager for our ticketing platform, you will play a pivotal role in enhancing and evolving our ticketing experience to drive revenue and customer satisfaction.
You will collaborate closely with cross-functional teams to analyze data, prioritize improvements, and implement innovative solutions that optimize ticketing processes and enhance fraud prevention measures.
Responsibilities:
- Analyze quantitative and qualitative data to identify areas to maximize user experience in Cosm's ticketing flow
- Gather and prioritize product feature requirements from stakeholders that aim to increase conversion and drive ticket sales
- Inform overall strategy for ticket solutions, including discounting and promotions, that align with business needs
- Define and implement strategy for ticket packages and bundling
- Define mid to longterm roadmap, including the definition of dynamic pricing approach
- Address ticket fraud concerns through the implementation of fraud prevention measures
- Provide insights to inform strategy regarding ticket types, supported events, and more
- Collaborate with program management and engineering on the delivery of scope
- Bachelor's degree in business, Computer Science, Engineering, or a related field; MBA or advanced degree preferred
- Proven experience (3 years) as a Product Manager in the ticketing, event management, or ecommerce industries
- Strong analytical skills with the ability to interpret data and make datadriven decisions
- Excellent communication and collaboration skills, with the ability to work effectively with crossfunctional teams
- Experience in Agile development methodologies is a plus
- Passion for delivering exceptional user experiences and driving revenue growth through product innovation
- Willingness to adjust and adapt to changes in timeline and priorities
- Ability to communicate technical concepts to both technical and nontechnical audiences
- Eagerness to embrace an open, candid, and respectful work environment
- Capability to communicate with various stakeholders at all levels of the organization
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