customer support rep

1 week ago

Alexandria, Virginia, United States Mohawk Industries Inc Full time


Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today.

In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is seeking a dynamic Architectural Rep Internal Support.

As the Architectural Rep Internal Support you will increase commercial sales in designated sales territory by calling on Architects, Designers and National Accounts for the purpose of obtaining proprietary specifications for Daltile.

Primary Objective


Increases commercial sales in designated sales territory by calling on Architects, Designers and National Accounts for the purpose of obtaining proprietary specifications for Daltile.

Critical to the success of the regional team. Supports regional team through marketing, samples, customer communication, database management and lead generation.

Major Function and Scope


Coordinates with Arch Reps in specific markets & supports needs for work with prospective customers including Architects, Designers, Developers, General Contractors and National Accounts.

Requiring sample entry & large project tracking through Sales Force for all accounts including requests by Arch Rep team.


Supports Commercial Sales Team relationships with customers through Sales Force management, Business Intelligence, marketing (digital and physical), samples/tracking, product presentations, pricing requests & value engineer alternates.


Maintains regional C&D accounts virtually & determines if an account needs to transition to an Arch Rep that can service the account in person on a regular basis.


Travel will not be a part of assigned duties unless related to emergency sample couriers or errands related to an industry event.

Prospects new and maintains existing National Accounts through email & the National Account database. Follows up and reports information quarterly on product forecast and construction schedules.

*This task should be done by NAM assistant role and provided to ARIS

Organizes & executes new product launch as needed, both internally for Commercial Team and externally to client base.

Attends customer events, runs and maintains regional and sub-market social media platform pages.


Assisting in building new product or technical power point presentation programs as well as templates for weekly digital marketing campaigns including, but not limited to; email, social media, case studies etc.

Develops in-depth knowledge and expertise of all Daltile/Marazzi/AO products, allied products, vendor products and installation methods.

Organizes, attends & maintains calendar invites for Market Strategy Meetings & Large Project Tracking Meetings.

Opportunity information is to be updated utilizing Sales Force to ensure all pertinent project details are captured and progress of the opportunity as well as closing the opportunity once won, lost or abandoned.

Manages regional quote email account. Distributes email / information appropriately and attaches quotes / documents to correct SF projects or lead.

Manages Dodge database through SF and Dodge directly. Adds projects, updates and collaborators to project as new information is available.

Adheres to all regulatory guidelines and company policy as it relates to safety and our guiding principles.

Direct support for Regional Commercial Sales Manager with all other assigned duties as required.

Experience and Knowledge Required

Requires BA degree or equivalent combination of education, training and / or experience.

Digital marketing experience.

Proven business focused Social Media competency

Thorough CRM experience.

2+ years of sales or industry experience.

Competencies

Self-Starter

Excellent Time Management

Ability to work individually and in group settings

Highly Organized

Strong communication skills

Exercises independent judgment and initiative

Basic computer skills

Other Pertinent Job Information


While performing the duties of this job, the associate is regularly required to stand, use hands, and reach with hands and arms.

The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may be required to sometimes sit, climb or balance. The associate must lift and/or move up to 80 pounds regularly. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles. The associate may be exposed to a

wide range of temperatures. The noise level is usually loud. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth

Examples include:
Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

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