Sales Associate
1 week ago
RWB is the preferred source for high-end pistons, engine blocks, cylinder heads, intake manifolds, connecting rods, crankshafts, clutches, transmissions, springs and other engine and driveline- related performance components.
RWB markets its products through multiple prominent brands including JE Pistons, Wiseco Performance Products, K1 Technologies, Diamond Pistons, Trend Performance, Rekluse Motor Sports, MGP Connecting Rods, ProX Racing Parts, Dart Machinery, PAC Racing, RevMax, Haltech, TSI, and CORSA/Volant Performance.
RWB sells to a diverse and unmatched customer base of professional and sportsman racers, engine builders, enthusiasts, OEMs, automotive and powersports dealers and wholesale distributors.
RWB is headquartered in Mentor, Ohio with sales offices and manufacturing operations in strategic locations throughout the United States, Canada, Europe and Asia.
JOB SUMMARYPrimary activities include receptionist & miscellaneous office tasks, including providing world class customer service that exceeds customer needs.ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer & route, high volume of inbound calls Provide inventory, pricing and shipping informationDocuWare scanningFilingCustomer call-backs for credit card declines and shipping instructionsAddress customer complaints, provide appropriate solutions and alternatives to ensure resolution (Team effort) Internal mail runs between departmentsData entryRMA entryWrite up customer orders on designated Company order formsReturn messages, e-mails and voice mails in a timely mannerSupport sales team with outgoing communication to customers Other duties may be assignedRequirements & SkillsStrong phone contact handling skills and active listening skillsFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of customersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyProficient with Microsoft 365 and associated Microsoft programs - Outlook, Excel, Word, Teams, etc
What You'll Get:
Eligible for Medical, Dental, Vision Insurance as of Day OneEmployer Paid Life and Disability InsuranceHSA with Employer Contributions401(K)
Retirement Plan with Company MatchEmployee Wellness and Assistance ProgramsPaid Maternity/Paternity LeavePaid Time OffUp to 13 Paid Company HolidaysPM21RequirementsEducation:
High school or GED desiredExperience:Knowledge of internal combustion engines (ICE) and/or the racing aftermarket industry a plusExcellent sales skills desiredCertificates, Licenses, Registrations:Not applicable
Computer Skills:
Proficient in Microsoft OfficeEEO Statement: Race Winning Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.
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