Survey Specialist

2 weeks ago

Euless, Texas, United States The Gund Company Full time

Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities.

We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do

Take Care of Each Other, Take Care of the Customer and Take Care of the Business

Manage the Order Fulfillment Process to ensure the complete satisfaction of the customer's requirements.
Experienced customer service role that handles the order fulfilment process from quoting through delivery.

Typical customer questions are focused on account status, quote requests, order status, technical product application, service information, pricing, and lead time.

Works closely with Engineering, Quality, and Management team resources to resolve any service, warranty or technical problems. With limited oversight, this individual will document and administer processes and lead interdisciplinary teams in process improvement initiatives.
Manage/oversee multiple customer accounts to ensure expectations are exceeded while delivering a quality experience to the customer.
Follow up on job cost performance by participating in the Gross Profit Review process.

Demonstrate technical materials and application knowledge to offer solution options to customers including cost reduction options, value added service options, lead-time improvements, and related ideas to improve customer service.

Use the company's Customer Relationship Management (CRM) software to document customer interactions, requirements, and communications.

Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations.

Manage customer inventory requirement through use of Purchase Requisition Process
Assist with RMA's and NCM's regarding customer complaints.

Requires an associate or bachelor's degree with 3+ years of experience, or equivalent.
Demonstrated ability to take a process from concept to implementation.
Demonstrated ability to lead multi-disciplinary project/process improvement projects.

The work environment is typical of most office environments; occasionally, the position will be required to be on the manufacturing floor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
The Gund Company is 30% employee-owned through our ESOP (Employee Stock Ownership Plan).

Shares are awarded each year based on a calculation that takes into consideration our Company's financial profitability, employee tenure, and earnings.

There is no out-of-pocket investment required

Health, Dental, Vision, Life, and Disability
~401(k) retirement savings program with a 50% employer match up to 6% of contributions
~ According to the Gallup Q12 employee survey method, The Gund Company is ranked world-class regarding employee engagement. We are always accepting applications for new talent to join our organization.

EEO Statement:

It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.

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