Service Manager
2 weeks ago
Position Summary:
As a Service Manager, you are a multi-faceted maintenance professional providing quality service in a timely manner to our residents and communities.
This role is responsible for leading a team of Service Technicians, while executing maintenance repairs in occupied apartment homes as well as performing repairs & maintenance requested by the company.
In addition, this role is responsible for overseeing efficient daily maintenance tasks while increasing the asset value and integrity of the community.
A successful Service Manger is able to manage their teams' time effectively, is detail oriented, a trustworthy team player, and takes pride in their work.
In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary Responsibilities:
- Perform and oversee service requests for residents daily and timely within designated area
- Execute daily / weekly / monthly service schedules as designated by Area Service Manager
- Teach, train and support all staff reporting to you, to ensure efficient repairs times and highquality work
- Manage any staff issues promptly; communicate performance evaluations of Service Technicians to Area Service Manager
- Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc
- Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc
- Schedule timely completion of work orders with maintenance staff and vendors
- Supervise and assist with cleaning pools as directed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
- Ensure daily grounds maintenance of the property including picking up and disposing of all trash, pet defecation removal, maintain pet waste stations, and sweeping walkways
- Maintain accurate documentation of all replacements and onsite purchases, including product warranty information
- Prioritize service responsibility for any service technician associates daily and complete duties as needed
- Reorder inventory supplies as necessary within the property's budget parameters
- Lead and participate in property improvements and preventive maintenance scheduled tasks, promptly
- Must utilize personal cell phone and specified apps as part of your daily role
- Must use personal vehicle to go between properties and pick up supplies as assigned during work hours
- Must take part in the oncall rotation, as scheduled / needed
- Willing and able to help Maintenance Technician team on unit turns when needed
- Ensure common areas and amenities are clean and maintained daily to Weidner's quality standards
- Accompany vendors to common areas, vacant and/or occupied units, as needed
- Monitor supplies and maintain equipment
- Ensure maintenance shop/custodial area is clean, organized, and professionally presentable at all times
- Follow all company key logging and storing procedures
- Regular and effective communication with Area Service Manager and other teammates
- Promote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illness
- Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately
- 5+ years maintenance experience required
- Experience leading work crews, delegating and staff supervision
- Experience in technical training and developing others
- High mechanical aptitude required
- Able to lift and carry up to 80 pounds, climb ladders and climb multiple flights of stairs at a time
- Able to use appliance dolly, push/pull up to 200 pounds
- Able to work outdoors in all weather conditions
- Able to be on feet constantly for entire work shift, if applicable
- Strong knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems
- HVAC, CPO, EPA certification required, when applicable
- Industry designations, CAMT desired
- Complete tasks in a safe and efficient manner
- Ability to work in a fastpaced environment with strong motivation to learn & contribute on a daily basis
- Experienced in Microsoft products _preferred _(Word, Excel, PowerPoint and Outlook)
- Yardi and Paycom experience preferred; Willing and able to learn new software programs
- Follow Weidner's Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
- Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
- Work effectively and cooperatively in a team environment and/or independently
- Ability to work outside of normal scheduled hours as needed
- Willing and able to be assigned to other Weidner properties as needed
- Working knowledge of English; detail oriented, well organized
- Must
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