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Assistant Director of Ambulatory Care Services- Renaissance
7 days ago
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
PURPOSE OF POSITION
Under general supervision with considerable latitude for the exercise of independent initiative and judgement, serves as a facilitation and coordination medium for assigned functional activities delegated by the Deputy Director or designee relating to administration and management of Gotham Health.
AREAS OF RESPONSIBILITIES
Responsibilities include overall coordination and communication of operations to leadership team, review of, policies, protocols, and budget. Ensure school-based health clinical guidelines are adhered to. Complete regular monthly and periodic reports on productivity, quality metrics and clinical outcomes for communication to Gotham Health leadership team.
SUMMARY OF DUTIES AND RESPONSIBILITIES
1. Oversee and coordinate all aspects of the practice operations, performance appraisal, training, disciplinary activities, recruitment, student experience, clinic utilization, revenue cycle management, and billing
2. Implements and facilitates the operations restructuring at the clinics
3. Work collaboratively with the interdisciplinary team staff to improve student's enrollment, registration workflows and scheduling.
4. Develop and revise policy and procedures, as well as oversee standardization and programmatic function to ensure streamlined service delivery across the clinics.
5. Work collaboratively with Finance to develop a training module for the staff
6. Manage multilateral communications between the school administration, clinical team, and senior management to ensure strong relationships with patients, associates, regulatory entities, labor and employee relations, and parent stakeholders
7. Ensure that the clinic are meeting all regulatory requirements such as the New York State Department of Health, IPRO, and Gotham Health standards.
8. Provide data collection on utilization and identify opportunities for improvement
9. Monitor, prepare, and submission of statistical and narrative reports as required by funding and regulatory agencies.
10. Complete renewal applications as needed.
11. Identify and resolve daily systems and workflow issues that may negatively impact productivity and revenue
12. Facilitate enrollment, outreach and educational training sessions for staff
13. Support team in efforts for patient health and initiatives
14. Assist in monitoring goals, objectives, policies procedures and system for clinics.
15. Works with leadership and Quality staff to implement QI/QA projects.
16. Submits required monthly, quarter and annual reports
17. Undertakes special projects/assignments as determined by Leadership Director
Minimum Qualifications
1. A bachelor's degree from an accredited college or university in Business Administration, Social Sciences, Management, Health Care Administration or related discipline; and,
2. Six (6) years of full-time paid experience of program development in a hospital or health care facility in meeting community health needs, health care planning, financial planning, operations and analysis and implementation in an administrative, consultative, managerial or executive capacity; or,
3. A master's degree from an accredited college or university and five (5) years of full-time paid experience at the level indicated in (2) above.
4. Demonstrated skills in written and medical communications; or,
5. A satisfactory equivalent of education, training and experience.
Department Preferences
QUALIFICATIONS FOR THE JOB:
CERTIFICATION(S)/LICENSE(S):
KNOWLEDGEABLE IN:
• Effective Interpersonal Skills, Excellent Customer Service oriented behavior/attitude.
• Proficiency in English and a second language preferred.
• Knowledge of FQHC key requirements, NYS and NYC guidelines and regulations about School Health program
• Knowledgeable in EPIC
• Demonstrated ability to establish a leadership role and develop relationships
• Ability to write narrative sections for reports and grants.
• Demonstrated ability to work as part of an interdisciplinary team.
• Demonstrated ability to form community and school partnerships.
• Must possess intermediate to advanced Excel skills for data analysis and reporting.
• Knowledge of Online School Clinic Data Repository
• Familiar with Citywide Immunization Registry database
• Must be comfortable commuting to various sites.
• Proficient with Excel
EQUIPMENT/MACHINES OPERATED:
• Computer/Copier/Fax/Scanner/Printer/Phones
COMPUTER PROGRAMS/SOFTWARE OPERATED
Proficient in the following software's EPIC, Microsoft Word, PowerPoint, Excel, Outlook, Access, OSCR
If you wish to apply for this position, please apply online by clicking the "Apply Now" button
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
VCB #: REN
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