Beverage Server

1 week ago

Austin, Texas, United States White Lodging Full time

Summary:


The Beverage Server serves food and beverage to guests of the hotel bar in accordance with hotel standards, ensuring excellent guest service.

Responsibilities

  • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics.
  • Understand Hotel Improvement Plan.
  • Complete set-up, side work and closing duties.
  • Adhere to sequence of service and utilize proper hotel-specific scripting.
  • Demonstrate suggesting and up-selling techniques when interacting with the guest.
  • Be knowledgeable of all menu items, their garnish, content and preparation methods. Be prepared to answer any guest question about the menu in a direct and concise way. Know the use records.
  • Stay current on daily specials, new menu items and specifications including proper preparation methods.
  • Always answer the telephone in three rings with a smile and answer questions accordingly or transfer as needed.
  • Record beverage orders suggesting specials and/or using up selling techniques to maximize profitability.
  • Report order to bartender; insure proper garnishing of drinks before taking them to the guest.
  • Serve bar guest their order in prompt and efficient manner in accordance with hotel standards.
  • Check periodically with guests to see if they would like anything else.
  • Inform guests of last call.
  • Know point-of-sale system procedures/MICROS.
  • Process checks accurately and in a timely manner.
  • Count bank at beginning and end of shift and report all cash over/shorts to management. Comply with hotel and accounting procedures.
  • Respond to guest inquiries regarding the hotel, in-house facilities and local attractions.
  • Inform manager of customer dissatisfaction.
  • Maintain a clean and orderly work area in accordance with hotel standards. Complete daily and weekly cleaning schedule. Assist in cleaning the bar area, bus tables of dirty glasses and other debris. Ensure that sanitation practices are followed.
  • Comply with the 30 Essentials of Food Quality and Safety standards.
  • Participate in daily preshift meetings.
  • Practice energy conservation.
  • Notify manage/AYS of maintenance issues.
  • Ensure security and confidentiality of guest and hotel information and materials.
  • Attend work on time as scheduled and adhere to attendance policy.
  • Report unsafe conditions and suspicious activity to Loss Prevention/Management.
  • Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.
  • Understand and comply with state liquor laws. Must hold valid liquor license as required by the state. Exercise judgment in serving liquor in order to protect the individual and the property.
  • Must complete Service Training Manual and be certified/validated within 30 days of department Orientation. Must pass certification quiz/test for position. Must have TIPS Certification.
  • Claim all tips in ADP and on weekly tip sheet. Submit weekly tip sheet to manager by end of pay week.
  • Wear proper uniform including nametag at all times in accordance with the Standards of Appearance.
  • Communicate properly and effectively with guests, associates and managers. Effectively respond to guest complaints.
  • Promote teamwork and associate morale.
  • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
  • Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.
  • Follow proper key control procedures.
  • Perform other duties as assigned.
Other Information

COMPETENCIES

  • Job Knowledge
  • Flexibility/Adaptability
  • Quality of Work
  • Perseverance
  • Quantity of Work
  • Organization Skills
  • Guest Focus/Customer Service
  • Effort
  • Reliability/Dependability
  • Judgment/Problem Solving
  • Motivation/Initiative

WORKING CONDITIONS

  • Lift, carry or otherwise move up to 25 lbs. regularly.
  • May be required to lift, carry or otherwise move up to 50 lbs. occasionally with assistance.
  • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
  • Regularly required to stand; walk; reach; use hands to finger, handle or feel; talk and hear; taste and smell.
Location Code: 3804

  • Server

    1 week ago

    Austin, Texas, United States Easy Tiger Full time

    Job DescriptionJob DescriptionSERVEREasy Tiger, one of Austins most beloved brands, is currently seeking Servers to join our North teamREPORTS TO: FOH ManagersSALARY / GRADE LEVEL: Hourly / Non-ExemptJOB RESPONSIBILITIES / DUTIES:Follow all policies and proceduresComplete all assigned opening, running, closing duties and sideworkArrive for shifts on time and...

  • Server

    1 week ago

    Austin, Texas, United States Easy Tiger Full time

    Server Position at Easy TigerHey there! Are you ready to join the team at Easy Tiger, one of Austin's most adored brands? We are currently looking for Servers to come on board with our fantastic North team.About the Job:Follow all company policies and procedures diligentlyComplete all assigned opening, running, and closing duties along with sideworkAlways...

  • Server - Carpenter Hotel

    1 week ago

    Austin, Texas, United States Bunkhouse Group Full time

    Carpenter Hotel is looking for a server who will exceed the expectations of all guests in a multitude of tasks that include but are not limited to taking orders and serving food and beverages to patrons at tables in dining establishment. Knowledge, S Hotel, Carpenter, Server, Restaurant

  • Pool Server

    1 month ago

    Austin, Texas, United States Commodore Perry Estate Full time

    Job DescriptionThe Pool Server is a vital member of the service team, providing a warm welcome to all guests as they enter the pool area, and providing general Food & Beverage service to guests in and around the pool area. The Pool Server will be responsible for providing amenities to guests and ensuring the cleanliness and organization of the Pool...

  • Pool Server

    3 weeks ago

    Austin, Texas, United States Commodore Perry Estate Full time

    Job DescriptionThe Pool Server is a vital member of the service team, providing a warm welcome to all guests as they enter the pool area, and providing general Food & Beverage service to guests in and around the pool area. The Pool Server will be responsible for providing amenities to guests and ensuring the cleanliness and organization of the Pool...

  • Server - On Call

    1 week ago

    Austin, Texas, United States Hyatt Centric Austin-DowntownCongress Street Full time

    SummaryAt Hyatt, there's a home for every stage of your career.We nurture curiosity and roles at Hyatt will help you learn new skills that support your personal and professional development. Chart your own journey by venturing into new roles, different brands and international opportunities. Here, doors are meant to be opened and horizons expanded.With us,...

  • Catering Server

    3 weeks ago

    Austin, Texas, United States teamworkonline Full time

    OverviewThe Catering Server is responsible for the service of all food and beverages at a scheduled event. They must be personable, professional and able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly wage of $15...

  • Catering Server

    2 months ago

    Austin, Texas, United States teamworkonline Full time

    OverviewThe Catering Server is responsible for the service of all food and beverages at a scheduled event. They must be personable, professional and able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly wage of $15...

  • Restaurant Server

    3 weeks ago

    Austin, Texas, United States Origin Hotel Austin Full time

    PART TIME & FULL TIME RESTAURANT SERVERJob DescriptionA restaurant server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.PART TIME & FULL...

  • Restaurant Server

    1 month ago

    Austin, Texas, United States Origin Hotel Austin Full time

    PART TIME & FULL TIME RESTAURANT SERVERJob DescriptionA restaurant server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.PART TIME & FULL...

  • Server

    7 days ago

    Austin, Texas, United States RedFarm, China Grill Management Full time

    We're excited to announce that the _notable_ New York modern Chinese Restaurant, RedFarm has opened in Downtown Austin. We have openings for experienced servers to become part of our team. If you are a team player who is energetic and friendly, we want youIf you have experienced the joy of working in a fast paced, high-volume atmosphere, then this is the job...

  • Restaurant Server

    1 month ago

    Austin, Texas, United States Origin Hotel Austin Full time

    RESTAURANT SERVERNights/Weekend AvailabilityJob DescriptionA restaurant server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.Job...

  • Restaurant Server

    3 weeks ago

    Austin, Texas, United States Origin Hotel Austin Full time

    RESTAURANT SERVERNights/Weekend AvailabilityJob DescriptionA restaurant server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.Job...

  • Server Fulton

    1 month ago

    Austin, Texas, United States FAIRMONT Full time

    Job DescriptionServerYou are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.What is in it for you:Paid time offMedical, Dental and Vision Insurance, 401kComplimentary shift mealEmployee...

  • Server Fulton

    3 weeks ago

    Austin, Texas, United States FAIRMONT Full time

    Job DescriptionServerYou are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.What is in it for you:Paid time offMedical, Dental and Vision Insurance, 401kComplimentary shift mealEmployee...

  • Server Garrison

    1 month ago

    Austin, Texas, United States FAIRMONT Full time

    Job DescriptionServerYou are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.What is in it for you:Paid time offMedical, Dental and Vision Insurance, 401kComplimentary shift mealEmployee...

  • Server Garrison

    3 weeks ago

    Austin, Texas, United States FAIRMONT Full time

    Job DescriptionServerYou are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.What is in it for you:Paid time offMedical, Dental and Vision Insurance, 401kComplimentary shift mealEmployee...

  • Server Assistant

    7 days ago

    Austin, Texas, United States Austin Country Club Full time

    Are you ready to join a team that knows how to have fun while providing exceptional service? We are currently seeking an individual to join our amazing team as a full-time Server Assistant - Food Runner - Food Runner at Austin Country Club Aside from earning a competitive wage of $16/hour plus tips, you get to enjoy the following benefits and perks: Paid...

  • Server Assistant

    1 week ago

    Austin, Texas, United States Austin Country Club Full time

    Job DescriptionJob DescriptionAre you ready to join a team that knows how to have fun while providing exceptional service? We are currently seeking an individual to join our amazing team as a full-time Server Assistant - Food Runner - Food Runner at Austin Country ClubAside from earning a competitive wage of $16/hour plus tips, you get to enjoy the following...

  • Server Assistant

    1 week ago

    Austin, Texas, United States Austin Country Club Full time

    Job DescriptionJob DescriptionWe're on the lookout for a full-time Server Assistant - Food Runner to join our stellar crew at Austin Country Club You'll earn a competitive wage of $16/hour plus tips, along with a bunch of awesome perks:Paid time off (PTO) and paid holidaysHealth and life insurance base plans and buy-up plans for benefits401k matched up to...