Patient Services Rep I

1 week ago

Philadelphia, Pennsylvania, United States Good Shepherd Rehabilitation Network Full time

JOB SUMMARYGreet visitors, ascertain purpose of visit, and direct them to appropriate staff.

  • Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experienceInstruct patients to complete documents and forms such as intake and insurance forms.
Schedule, cancel and confirm patient appointments.

  • Compile, record and archive medical charts, reports, and correspondence with confidentiality.
  • Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibitilty forms.
Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.

  • Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system
  • Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
  • Manages patient interactions and implements service recovery techniques to ensure positive patient relations.
Clean and organize work area and disinfect equipment after treatment

  • Participate in daily log recording as required per site.
Change linens, such as bed sheets and pillow cases.

  • Contribute to a creative culture of daily continuous improvement
    ESSENTIAL FUNCTIONS

PATIENT/CUSTOMER
Essential Accountabilities

  • Ensures communication and collaboration with supervisors and fellow coworkers to serve patients and other customers to the best of his/her ability.
Is professional in all actions and appearance
Ensure compliance with regulatory parameters
Uses resources wisely - as if they were one's own.

Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.

Demonstrates a personal commitment to ensuring a clean and safe working environment.
Anticipates patients'/customers' needs and acts accordingly.
Works to enhance patient satisfaction
Assist patients and families
Analyzes problems from the customers' point of view.
Honors patient/customer/employee confidentiality.
Seeks feedback on how to improve performance and offers constructive feedback, as well.
Applies learning for improved performance.
Presents self professionally & demonstrates professional behavior during interactions with others
Strives to understand and value differences in others' race, nationality, gender, age, background, experience, and style.
Customer Service Skills
Utilizes AIDET principles to enhance communication.
-
PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES
Patient Care Providers

  • Participates in Entity and Department wide initiatives for Patient /Employee safety
Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
Validation of annual competencies required for the position
-
OPERATIONS
Essential Accountabilities

  • Scheduling Functions
Patient Identification
Pre-Reg/Registration-Patient Information Updates
Check-in Process
Check-out Process
Cash Collection
Reconciliation and deposit.
Insurance Verification Process

  • Management of Medical Records
Financial Counselor
Department Productivity and goals (site specific)
Site Opening Function
Site Closing Function
Ability to Multi-Task
Understanding Clinical Work Processes
Attendance/Time Management
Involvement in Departmental Meetings
Personal Impact
Health System ID is worn in accordance to GSPP policy

Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)Flexible and readily adopts new processes and engages in practice operation changes
QUALIFICATIONS:

_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

EducationHigh School Diploma required
Associate's Degree preferred
-
Work ExperiencePrevious healthcare experience preferred
-
Licenses / CertificationsSunrise Billing system certification may be required

  • Location: Good Shepherd Penn Partners
  • Rittenhouse OP GSPP
  • Physical Therapy

Schedule:
Full Time (40 hrs/wk), Day / Evening Shift, 7AM-7PM

  • Patient Services Associate I

    1 week ago

    Philadelphia, Pennsylvania, United States Thomas Jefferson University Full time

    Responsibilities SIGN ON BONUS FOR ELIGIBLE NEW HIRES The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Primarily working at the front desk of an outpatient practice the PSA I verifies...

  • patients access rep

    1 week ago

    Philadelphia, Pennsylvania, United States Randstad Full time

    patients access rep. philadelphia , pennsylvania posted 6 days ago job detailssummary $ $22.75 per hour temp to perm high school category office and administrative support occupations referenceAB_ job detailsWe are a premier healthcare provider dedicated to delivering exceptional medical services to our community. Our mission is to improve the health...

  • Patient Services Rep

    1 week ago

    Philadelphia, Pennsylvania, United States Temple University Health System Full time

    The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting Patient Services, Hospital, Patient, Healthcare

  • Financial Service Rep

    1 week ago

    Philadelphia, Pennsylvania, United States Penn Medicine Full time

    DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at...

  • Insurance Verification Rep

    1 week ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...

  • business development rep

    1 week ago

    Philadelphia, Pennsylvania, United States Sola Salons Full time

    Company: Salon Freedom, LLC Location: Philadelphia, PA / South Jersey Metro Market Job Title: Business Development Rep / Leasing Specialist Job Type: Full-time, Hybrid Job Description: Salon Freedom (Sola Salons) is in search of a dynamic and results-oriented Business Development Representative (aka: Client Acquisition Specialist) to join our team. The...

  • Room Service Rep

    1 week ago

    Philadelphia, Pennsylvania, United States Children's Hospital of Philadelphia Full time

    SHIFT:Rotating (United States of America)Seeking Breakthrough MakersChildren's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.At CHOP, your experience is valued; your voice is heard; and your...

  • Room Service Rep

    1 week ago

    Philadelphia, Pennsylvania, United States The Children's Hospital of Philadelphia Full time

    Reference #:SHIFT:Rotating (United States of America)Seeking Breakthrough MakersChildren's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.At CHOP, your experience is valued; your voice is heard;...

  • Patient Intake Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Labcorp Full time

    At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step We are currently seeking a Patient Intake Rep (Office Support)...

  • Patient Services Associate

    1 week ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...

  • Patient Services Associate

    1 week ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...

  • Patient Services Manager

    1 week ago

    Philadelphia, Pennsylvania, United States AVI Foodsystems Full time

    Patient Services ManagerAVI Foodsystems Inc Philadelphia, Pennsylvania, US, PA (Onsite) Full-TimeApply NowJob DetailsAVI Foodsystems is looking for an energetic and optimistic leader to fill the role ofPatient Services Managerat the prestigiousHospital of the University of Pennsylvanialocated in University City, Philadelphia, PA. The ideal candidate for this...

  • Patient Service Representative

    1 week ago

    Philadelphia, Pennsylvania, United States Solis Mammography Washington Radiology Full time

    At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every...

  • Patient Services Coordinator

    1 week ago

    Philadelphia, Pennsylvania, United States Penn Medicine Full time

    DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at...

  • Patient Service Representative

    1 week ago

    Philadelphia, Pennsylvania, United States Temple Physicians Inc Full time

    Responsible for completing the preregistration, re-registration and/or re-verification processes following department procedures using identified technology and appropriate registration/billing systems. In addition, responsible to accurately identity, verify, and document insurance coverage for scheduled services utilizing all available electronic and manual...

  • Patient Service Representative

    1 week ago

    Philadelphia, Pennsylvania, United States Temple Physicians Inc Full time

    Responsible for completing the preregistration, re-registration and/or re-verification processes following department procedures using identified technology and appropriate registration/billing systems. In addition, responsible to accurately identity, verify, and document insurance coverage for scheduled services utilizing all available electronic and manual...

  • Service Coordinator I

    4 weeks ago

    Philadelphia, Pennsylvania, United States Philadelphia Corporation for Aging Full time

    Description: DESCRIPTION: Reporting to a Supervisor, this position facilitates and coordinates long-term services and supports, utilizing a person-centered approach to improve psychosocial and health outcomes. In accordance with procedures and requirements of Community Health Choices (CHC) Managed Care Organization (MCO), the Service Coordinator has...

  • Service Coordinator I

    1 month ago

    Philadelphia, Pennsylvania, United States Philadelphia Corporation for Aging Full time

    Description: DESCRIPTION: Reporting to a Supervisor, this position facilitates and coordinates long-term services and supports, utilizing a person-centered approach to improve psychosocial and health outcomes. In accordance with procedures and requirements of Community Health Choices (CHC) Managed Care Organization (MCO), the Service Coordinator has...

  • Patient Service Representative

    1 week ago

    Philadelphia, Pennsylvania, United States Vaco Full time

    Our company is excited to announce an opening for a Patient Service Representative at our healthcare education center. This part-time, onsite position involves duties such as patient registration, insurance verification, and handling authorizations and referrals. We are looking for candidates with prior experience in this field to join our team...

  • Supply Specialist I

    1 week ago

    Philadelphia, Pennsylvania, United States Canon Business Process Services Full time

    Overview The Supply Specialist I will be responsible for tasks related to handling receiving, distributing, and managing inventory within the healthcare sector. Responsibilities Replenishing assigned PAR inventory locations Replenishing assigned bedside carts, tank rooms, & equipment rooms Collaborating with Customer Service to request priority services...