Customer Advocate Specialist I

7 days ago


South Jordan, Utah, United States University of Utah Health Full time

Job Title: Patient Scheduling Call Center Representative


_University of Utah Health is dedicated to improving people's health through exceptional patient care, research, and education.

We are looking for individuals who embody our values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality, and trust.

Join us as a vital part of our call center team, providing top-notch service to patients and medical staff alike.


Company Overview:

The University of Utah stands as a standout Level 1 Trauma Center, renowned for our academic research, quality standards, and patient care. With five hospitals and eleven clinics, we are committed to excellence in all aspects of healthcare.



Responsibilities

  • Resolving concerns and inquiries with professionalism and tact.
  • Coordinating customer services and providing necessary education.
  • Maintaining high schedule adherence and productivity standards.
  • Handling all customer interactions efficiently, including scheduling requests and feedback calls.
  • Completing assigned administrative tasks and projects.

Required Skills

  • Strong commitment to exceptional customer service.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office tools and ability to type at least 45 WPM.
  • Capacity to stay composed and productive in challenging situations.
  • Strong multitasking and prioritization abilities in a fast-paced setting.
  • Punctuality and reliability in attendance.

Qualifications

  • Minimum of one year in communications, customer service, or a related field.

Preferred Qualifications

  • Experience with Epic and Outlook.

Working Conditions and Physical Demands
_Position is sedentary, primarily in an office, with minimal physical exertion. Majority of time spent sitting in a non-adverse environment._

Multi-lingual Candidates Welcomed

EEO Statement


_University of Utah Health is an affirmative action/equal opportunity employer, supporting diversity, inclusion, and accessibility in education and employment. Qualified candidates of all backgrounds are encouraged to apply.

_


_We are committed to providing reasonable accommodations to individuals with disabilities upon request, in compliance with University and state regulations._


_University of Utah Health conducts background checks and drug screens for this position._

Requisition Number _67951_

Reg/Temp _Regular_

Employment Type _Full-Time_

Shift _Day_

Work Schedule _Monday-Friday Variable_

Clinical/Non-Clinical Status _Non-Clinical_

Location Name _Care Navigation_

Workplace Set Up _On-site_

_City_ _South Jordan_

_State_ _UT_

Department _UUH CST 32S AMBULATORY CALL CT_

Category _Telecommunications_

Workplace Set Up _On-site_



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