Operations Consulting Senior Associate

1 week ago

Chicago, Illinois, United States Aon Corporation Full time
Aon is looking for an Operations Consulting Senior Associate


As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Strategy Consulting practice within the Strategy & Technology Group (STG) in Chicago, IL.


Aon STG Strategy Consulting provides advisory services to firms who operate across the insurance landscape, which include many of the most prestigious companies in the Global Property, Casualty, Insurtech, Digital Platforms, and Health and Benefit (re)insurance market.

We help our clients to optimize people, process, technology and data to drive business outcomes. Most importantly we help our clients to turn insights into practical actions and into tangible outcomes.


As a Senior Operations Associate Consultant, you will be in a client-facing role working closely with Client Leaders, Project Managers, and Aon Leadership.

Your role will involve leading project work streams to deliver business focused initiatives and recommendations for our clients through understanding their objectives, addressing their challenges, and developing operationally focused solutions that improve client's efficiency and efficacy.

Operational consulting focus areas for our clients include program and project management, operating model design, organizational design and governance, process improvement and expense management.


As a Senior Operations Associate you will:

  • Contribute to full lifecycle client engagements by leading initiatives, handling project workstreams, and implementing operational recommendations
  • Responsible for delivery of project workstreams and outputs, managing team members, and mentoring colleagues outside of specific projects
  • Lead workstreams with clients to develop processes and methodologies that will guide them to the desired future state
  • Design and develop target operating models, compare current and future states and perform gap analyses
  • Identify, analyze and improve upon business processes, including workflow documentation and process maps
  • Design organizational structures and corporate governance frameworks
  • Take a lead role on analysis, initial story building, production of reports, and other client deliverables
  • Lead the facilitation of interviews with clients and Aon colleagues
  • Responsible for the identification and communication of recommendations to clients
  • Handle the client relationship alongside other STG colleagues
  • Work in a collaborative environment with clients and colleagues
  • Challenge the status quo and internal processes to find opportunities to work more efficiently
  • Lead by strong example and take on additional responsibility as required
  • Work with senior management to develop proposals and create marketing and business development materials
  • Support the operational needs of STG including internal initiatives such as recruiting, marketing, communications, etc.
  • Willing to travel (typically less than 20%)
You Bring Knowledge and Expertise.

Characteristics of an ideal candidate:

  • Bachelor's degree in business, operations or similar field
  • Proven experience with 3+ years of experience in insurance, operations or operations consulting
  • Experience in workflow optimization, process improvement or process mapping
  • Strong analytical abilities and a track record of academic success
  • Willingness to learn and to solve complex problems
  • Project management skills
  • Ability to communicate in a collaborative and client focused manner
  • Ability to perform well under pressure, on multiple work streams, and with tight deadlines
  • Strong attention to detail and critical eye in overseeing work of junior analysts
  • Regularly finds opportunities to take on additional responsibility and to work more efficiently
  • Proven team player with the ability to leverage the knowledge of those around them
  • Strong interpersonal skills with the ability to network and engage with all levels of collaborators (both internal and external)
  • Excellent oral and written communication skills
  • Fluency in Microsoft Office applications (PowerPoint, Excel, Vizio)
How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce.

Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work..

and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.


Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.


We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

If you would like to learn more about the reasonable accommodations we provide, email


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $85,000.00 to $136,800.00 annually.

The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data.

The salary may also be adjusted based on applicant's geographic location.


This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary.

The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.


Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.

Eligibility for benefits is governed by the applicable plan documents and policies.

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