Concierge

7 days ago

Chicago, Illinois, United States Flats LLC Full time
Role Summary

Under the direction of the Property Manager or Assistant Property Manager, the Residential Concierge is a guest facing position that will deliver exceptional customer service to any person who walks through our doors. The Residential Concierge is responsible for answering all phone calls with the utmost customer service, whether it be by responding to the callers' questions or transferring the call to the proper team member. Must be able to multitask, track and resolve issues to completion and must exhibit professionalism on a consistent basis. Must demonstrate willingness and ability to shift priorities as needed. Must be an organized, proactive self-starter, able to research and problem solve, while always maintaining excellent judgment and ethics.

Hours are Evenings Thursday to Sunday up to 32 hours a week with potential for up to 40 hours.

Essential Functions
  1. Uphold and enforce company policies, procedures, and standards with residents and their guests.
  2. Ensure that access to the property is effectively monitored and facilitated while on duty.
  3. Interact with residents, including greeting them, and providing assistance when needed.
  4. Assist residents with any questions they might have regarding the property or local accommodations.
  5. Provide residents with a list of services that can be utilized while living at the property and additional services that they can take advantage of locally. Ensure these services are all up to date.
  6. Ensure that all package deliveries are signed for and kept in the hold room until collected by the resident.
  7. Notify residents when they receive dry cleaning or packages via email
  8. Enter any work orders requested by residents this 1 hour of receipt of a resident work order.
  9. Provide critical feedback from residents or guests to management within the same shift via email.
  10. Walk the amenity floor every 2 hours to ensure that the spaces are being maintained and completing a log on a daily basis.
  11. Monitor the entire Property for security risks, this will include using the camera system and walking the grounds
  12. Ensure that the entrance and the lobby are clean at all times of being on duty, light cleaning will be required throughout the shift.
  13. Ensure that all light bulbs are replaced in the lobby and elevator area.
  14. Ensure that curb appeal is being maintained per company standard. Sweeping and picking up debris on the street will be required on a daily basis.
  15. Work alongside management, to assist with the implementation of and supporting resident functions/events
  16. Attend staff meetings and complete virtual trainings as required or requested
  17. Assist management with passing out notices
  18. Ensure common areas are cleaned and organized.
  19. Other duties as assigned by Property Management
  20. Anything about greeting prospective tenants, helping with leasing inquiries, greeting guests, etc
Competencies
  1. Excellent written and verbal communication skills.
  2. Industry best customer service skills
  3. Experience with Microsoft Office products.
  4. Ability to utilize Internet and email
  5. Knowledge of basic office equipment such as scanners, multi-line phones, smartphones/cell phones, cameras & tablets
  6. Ability to make good judgments and quick decisions both mechanically and based on the property's best interest
  7. Excellent time management and problem-solving skill
Supervisory Responsibility

This position has no supervisory responsibility

Work environment

Fast-paced environment subject to multiple interruptions, changes in workload, competing priorities, extended hours, and deadline situations. Exposed to and expected to respectfully interact with a variety of attitudes and personalities including tenants, co-workers, outside vendors and management.

Physical demands

Standing for up to 8 hours. Lifting up to 50 lbs. Walking long distances throughout the property. Bending, stooping, turning, twisting, kneeling, pushing, pulling. There may be frequent exposure to inclement weather, including: extreme cold, heat & humidity

Position type and expected hours of work.

This position is non-exempt and is eligible for overtime. The scheduled hours for each shift will be 8 hours. Some flexibility in hours is allowed.

Travel

Minimal travel is expected for this position.

Required education and experience
  • Integrity and ability to work independently
  • High school diploma
  • Excellent customer service skills
Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Concierge & Hospitality 158

    7 days ago

    Chicago, Illinois, United States Life Time Fitness Full time

    Concierge & Hospitality Jobs Location range slider Enter Location Location Distance: 50 miles Distance: 50+ miles Location range slider Enter Location Location Distance: 50 miles Distance: 50+ miles Location range slider Enter Location Location Distance: 50 miles Distance: 50+ miles Location range slider Enter Location Location Distance: 50 miles...

  • Concierge

    1 week ago

    Chicago, Illinois, United States Alamo Drafthouse Full time

    Compensation Range: $ $15.80 The Concierge is a hospitality guru who is guest-focused, flexible, and knowledgeable about movies. They make sure every need is taken care of, they share the excitement of our specialty programming with our guests, and help keep our facilities in world-class condition. The Concierge is a representative of Alamo Drafthouse and is...

  • Package Concierge

    7 days ago

    Chicago, Illinois, United States Lincoln Property Company Full time

    Follow up with residents Provide miscellaneous services and information to residents at their request, as well as assisting prospective residents, vendors, contractors and visitors as needed. Conduct yourself in a manner representative of the quality Concierge, Internet, Hotel, Property Management, Skills

  • Concierge / Ambassador

    7 days ago

    Chicago, Illinois, United States Village Green Full time

    Job Description Job Description Company Description VILLAGE GREENFounded in 1919, Village Green is a diverse, people-first organization that has contributed to its multi-year Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily designations, to name a few. We believe the accomplishments of any company are those of its people. As a...

  • Community Concierge

    2 months ago

    Chicago, Illinois, United States YMCA of Metropolitan Chicago Full time

    Inspiring Change through the Power of Play Rauner YMCA is hiring a Community Concierge - Rentals team who want to turn their passion for customer service into a career.The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other...

  • Personal Concierge

    7 days ago

    Chicago, Illinois, United States HILTON Full time

    Join the Waldorf Astoria team in Chicago's Gold Coast as a Personal Concierge Waldorf Astoria invites you to become a Personal Concierge in the vibrant city of Chicago. Located in the prestigious Gold Coast neighborhood, Waldorf Astoria Chicago stands out for its luxury and top-notch services. With 215 rooms, 5,000 square feet of meeting space, and 4 dining...

  • Concierge

    7 days ago

    Chicago, Illinois, United States Flats Full time

    Role SummaryUnder the direction of the Property Manager or Assistant Property Manager, the Residential Concierge is a guest facing position that will deliver exceptional customer service to any person who walks through our doors. The Residential Concierge is responsible for answering all phone calls with the utmost customer service, whether it be by...

  • Receptionist - Concierge

    7 days ago

    Chicago, Illinois, United States Brookdale Senior Living Full time

    Job Title: Concierge at Brookdale Lake Shore DriveBecome part of the team at Brookdale Lake Shore Drive and join a senior living community that specializes in Assisted Living and Independent Living.Current Openings:Part TimeFull TimeFlexible Schedule RequiredTake advantage of early access to your paycheck with Earned Wage Access for Hourly Associates...

  • Service Loaner Concierge

    7 days ago

    Chicago, Illinois, United States Porsche Downtown Chicago Full time

    The Ed Napleton Automotive Group is looking for our next Service Loaner Concierge. This is an exciting opportunity in a growing, fast-paced industry.Located at Napleton's Valley Hyundai, the Service Loaner Concierge functions as a Loaner Inventory Specialist responsible for the daily process of tracking all loaners and ensuring they are ready for use....

  • Personal Concierge

    3 weeks ago

    Chicago, Illinois, United States Hilton Full time

    Waldorf Astoria is looking for a Personal Concierge to join the team in Chicago's Gold Coast Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach,...

  • Personal Concierge

    7 days ago

    Chicago, Illinois, United States Hilton Full time

    Waldorf Astoria is looking for a Personal Concierge to join the team in Chicago's Gold Coast Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach,...

  • Personal Concierge

    3 weeks ago

    Chicago, Illinois, United States Hilton Full time

    Waldorf Astoria is looking for a Personal Concierge to join the team in Chicago's Gold Coast Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach,...

  • Community Concierge, Manager On Duty

    7 days ago

    Chicago, Illinois, United States YMCA of Metropolitan Chicago Full time

    Make A Difference in Your Community - Part Time Community Concierge, Manager on Duty opportunities at Lake View YMCAThe YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented...

  • Community Concierge Representative

    7 days ago

    Chicago, Illinois, United States YMCA of Metropolitan Chicago Full time

    Inspiring Change through the Power of Play - We are excited to announce an opportunity to join our team as part-time Community Concierge Representatives at YMCA of Metropolitan Chicago!Our organization is committed to making a positive impact in the community by promoting health and wellbeing, early education, violence prevention, and other essential...

  • Front Desk Concierge

    1 week ago

    Chicago, Illinois, United States Dentologie Full time

    Dentologie, with dental practices throughout Chicago, is seeking a full-time Front Desk Concierge. Our Front Desk Conciergeis key to providing the level of excellence our patients enjoy. As the first person that patients engage with, you have the opportunity to impress in your knowledge, communication, and overall support of their visit and medical care. The...

  • Front Desk Concierge

    7 days ago

    Chicago, Illinois, United States Dentologie Full time

    Dentologie, with dental practices throughout Chicago, is seeking a full-time Front Desk Concierge. Our Front Desk Conciergeis key to providing the level of excellence our patients enjoy. As the first person that patients engage with, you have the opportunity to impress in your knowledge, communication, and overall support of their visit and medical care....

  • Overnight Concierge

    7 days ago

    Chicago, Illinois, United States Onni Group Full time

    We are looking for an energetic front desk Resident Liaison with top-notch client service skills to join our team at one of our premier luxury apartment communities located in Downtown Chicago. The ideal candidate will have a positive attitude and excellent time management skills. Perks and Benefits:Competitive pay & a Comprehensive Benefit Package. Other...

  • Concierge Response Ambassador- 2nd/3rd Shifts

    7 days ago

    Chicago, Illinois, United States MFort Security Services Full time

    MFort Security Services is a contract security services company based in Chicago, Illinois. Our mission at MFort Security Services is simple: to provide high-quality service and build partnerships. Our team caters to each project's specific needs to ensure excellence. We understand that excellent service begins and ends with experienced and friendly...

  • Residences Concierge

    3 weeks ago

    Chicago, Illinois, United States The Ritz-Carlton Residences, Chicago, Magnificent Mile Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Ritz-Carlton Chicago Residence, 118 East Erie Street, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond to Residence owners' and their guests' requests for visitor information, special arrangements,...

  • Events Concierge

    4 weeks ago

    Chicago, Illinois, United States Chicago Marriott Downtown Magnificent Mile Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Chicago Marriott Downtown Magnificent Mile, 540 North Michigan Avenue, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryMeet group coordinator/host(ess) prior to functions, make introductions, and ensure that...