Counter Sales
2 weeks ago
Johnstone Supply - The Heartland Group is currently hiring a Counter Sales and Service Associate for our Downers Grove, IL store. This individual will handle multiple customers and customer requests in a friendly and professional manner while contributing to branch sales, growth, and profitability.
At Johnstone Supply The Heartland Group, we value dependable, humble, and passionately serving employees, while having fun We are continually growing and believe in providing opportunities for results-oriented individuals willing to successfully do the work.
We offer a competitive wage and benefits package including,
- Discounted Health, Dental and Voluntary Vision with employee contribution
- Paid Time Off
- Paid Holidays
- Voluntary Basic Life and AD&D coverage
- 401K plan with company match up to 4%
Requirements
Education and Experience:
Required:
- High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.
- The above plus 2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.
- Ability to provide consistent, professional customer service.
- Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.
- Listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
- Demonstrated understanding and application of effective sales strategies and techniques.
- Skill in building long term customer relationships.
- Ability to maintain a positive and friendly demeanor.
- General knowledge of HVACR products, concepts and the industry as a whole.
- Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.
- Math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.
- Skill in using point-of-sale computer systems to locate information and process transactions.
- Skill in using web-based tools to research product and information.
- Ability to work productively in teams with a wide range of people.
- Ability to work independently with minimal direction.
- Ability to follow written instructions and documented procedures.
- Keeps the company's best interest in mind when considering or addressing issues.
- Dedication to attending work and work-related functions prepared and on time.
- Maintains a professional personal appearance.
Store Environment: Medium to large store with shelves and bins, most work is performed with telephone, material handling equipment, computer, fax, printer and in some cases an RF scanner.
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