Operations Representative
2 months ago
What are we looking for in our Operations Representative?
Work Mode: Onsite/Hybrid
Pay Range: 70,000 To 75,000 Per Year
Duration: Full Time
Position Summary: The Operations Representative will ensure that all systems are functioning in a healthy state, along with ensuring that all data transmissions to and from are monitored and executed successfully through the system. This includes the identification, investigation, escalation, and resolution of all internal production or customer-related issues in a timely and efficient manner.
The Operations Representative will ensure that all customer or third-party inquiries are answered in a timely, accurate and professional manner.
Note: These roles require working on a set schedule that ensures 24/7 coverage for customers. Before you leave you must ensure that your replacement has arrived. Overtime and weekend hours are required.
Qualifications Required:
- Bachelor's degree in Computer Science or Mathematics, or a combination of equivalent education and experience
- Basic knowledge of Windows and UNIX operating systems
- Basic understanding of data center hardware
- Basic work knowledge of data center monitoring tools (SCOM, Solar winds)
- Knowledge of network terminologies and concepts
- Ability to communicate effectively with peers, users, and all management levels
- 1-3 years of experience in a NOC environment
- Strong organizational and problem-solving skills with the ability to make independent decisions
- Must be detail oriented and organized in both thought and practice
- Good verbal and written communication skills
- Strong analytical and problem-solving skills
- Must have a professional demeanor and be able to effectively work with external customers, vendors and staff
- Ability to work under pressure and handle conflicting priorities
- Good interpersonal and customer service skills
- Must be reliable and dependable - proven attendance/punctuality; consistent performance
Essential Functions and Responsibilities:
- Assist in the administration of the system by using pre-determined commands and instructions; Including preparing the system for initial set up, executing and monitoring a schedule of activities, performing diagnostic tests and check-off lists on the computer systems and communications equipment throughout the day
- Monitor all aspects of the network processing and file exchange schedules for all products
- As required, identify, investigate, track, escalate, resolve and document all internal or customer-related production issues; This may involve contacting customers or vendors directly, if our surveillance systems identify connectivity issues
- Provide customer support and respond to inquiries from financial institution participants, third-party service providers, other network operators; This may include technical support in troubleshooting connectivity via MQ, C:D and FTP.
- As requested, assist customer participants with the set-up of testing communications applications and testing certification
- Provide coverage for 24/7 Computer Network Operations Center
- Physical demands and work environment: Work is generally sedentary in nature but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.
We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Benefits Info
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
If you're interested, please don't hesitate to contact me at or email me at
Your next career move starts here - Apply today
Rate/Salary: 70,000 To 75,000 Per Year
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