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Call Center Agent
1 week ago
In this role, you need to be committed to providing the best service experience possible, have a passion for helping others and solving problems. Your career satisfaction will come from ending each customer interaction with a happy bettor on the other end of the line. You will thrive in a fast-paced environment.
Why Join Our Team:
- Career growth - we strive for a "Promote from Within" culture
- Full-time employees eligible for benefits after waiting period (medical, dental, vision, and 401k)
- Amazing company and team culture
- Deliver a high level of service with every customer interaction
- Collaborate with other agents to share customer success stories
- Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues
- Deliver on KPI's agreed upon by you and your direct supervisor
- Continual learning with hands-on training with other agents, leads, and management
- Deliver on the ultimate customer experience with every interaction (phone, email, etc.)
- Provide information to our customers about their account and transactions
- Be seen as a "thought leader" when it comes to resolving customer issues
- Other duties as assigned
- Previous experience in a high-volume, fast-paced call center is a huge plus
- You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary
- You must be 21 years of age or older.
- Excellent verbal and written communication skills
- Must be available to work nights, holidays and weekends
- Ability to multitask and prioritize your work
- Able to handle complaints and difficult situations in a calm and patient manner
- Ensure high standards, show initiative, proactivity, and professionalism
- Essential Functions/Exposures:
- Must be able to sit for extended periods of time
- Must be able to type and talk on the phone for extended periods of time
- Regular attendance in the office
ABOUT US
Behold Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars
About us
Behold Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars
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