Manager of Member Services and Organizational Support

1 week ago

Harrisburg, Pennsylvania, United States The Carlisle Group Full time

The Carlisle Group has been retained to search for a Manager of Member Services and Organizational Support. Our client organization was formed in 1997. It is a professional trade organization which provides leadership, resources, support, and technical assistance. It is a unified voice serving to advocate and strengthen the role of public transportation in improving the quality of life for all Pennsylvania citizens. Their mission is to be the foremost advocate for public transportation and mobility management in the Commonwealth of Pennsylvania, and to be of support to all association members in achieving their defined missions.

Manager of Member Services and Organizational Support

Primary responsibilities:

  • Work closely with the Executive Director to fulfill the organizations mission of being the foremost advocate for transit in the Commonwealth, and support our members in achieving their industry-associated goals.
  • Provide support for routine business activities of our members, including a working presence in our primary office location in Harrisburg, PA.
  • Develop and maintain a working knowledge of the industry, with special emphasis on items of interest to our membership.
  • Serve as a primary liaison for member services and business, providing responsive member services that are accurate and timely.
  • Assist with the daily operations and administrative functions, including in-house association communications.
  • Be a resource to other stakeholders and industry partners.
  • Ensure members needs and requests are handled in an effective manner, including frequent communication and updates while working through matters that are multi-faceted or more involved.
  • Manage membership database and work closely with member agencies and business members to keep records updated.
  • Assist the Executive Director by taking minutes of Board of Directors meetings. Prepare draft minutes for review and final completion by the Executive Director to present to the Board for adoption.
  • Serve as a member of the team conducting a revamp of websites. Upon completion of the website refresh, perform routine maintenance for both websites and ensure all content is accurate and updates are posted in a timely fashion.
  • Manage software program for conference and curriculum registrations.
  • Under direction of the Executive Director, assist in the planning, development, and delivery of conferences, expos, round tables, programs, membership, and committee meetings and retreats.

Additional responsibilities may include:

  • Assisting with logistics throughout the process.
  • Running onsite registration for conferences.
  • Serving as a resource for speakers and panelists.
  • Coordination of IT and AV services.
  • Close coordination with hotel staff while onsite during events.
  • Assist with the preparation and processing of monthly bills and invoices for the organization's bookkeeper in coordination with the Executive Director.
  • Work closely with the Training Program Director to support Roundtables and other joint sessions and events.
  • Assist Executive Director as needed with the newsletter and various association communications and updates.
  • Help support Committee Chairs and committees as they conduct meetings and organization-related business.

Requirements and Qualifications:

  • Bachelors degree.
  • 3+ years of transitional professional experience.
  • Ability to work in-office at their location in Harrisburg, PA.
  • Some travel including overnights, predominantly throughout PA, is required.
  • Proficient with Microsoft Office Suite.
  • Excellent written and verbal communication skills.
  • Detail oriented and able to multi-take effectively.
  • Experience with graphics and Word Press a plus.

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