Guest Experience Supervisor

2 weeks ago


Atlanta, Georgia, United States Four Seasons Hotels Limited Full time

About Four Seasons:

Four Seasons is driven by a team of individuals striving for excellence, continuous growth, and mutual respect. Our global team members create exceptional experiences for guests, residents, and partners, upholding luxury with sincere care. We prioritize a top-notch employee experience and company culture to empower our people in delivering outstanding guest experiences.

About the location:

Experience modern luxury infused with Southern charm. Atlanta, our vibrant capital city, epitomizes the cultural essence of the American South. Our Midtown Hotel is strategically located near prominent attractions such as the High Museum of Art, Peachtree Street, and the expansive green spaces of Piedmont Park. Indulge in breakfast at Park 75, enjoy self-care at our serene Spa, and savor dinner and drinks at Bar Margot.

Job Description:

  • Supports Guest Services activities, ensuring effective communication and resolution of guest issues and special requests
  • Handles customer complaints with utmost hospitality and professionalism, addressing inquiries related to hotel services, events, and directions via various channels
  • Coordinates guest arrivals and departures, resolving any discrepancies and ensuring special attention to specific guest categories
  • Ensures the safety, security, and satisfaction of guests and employees during emergencies or in the absence of senior managers
  • Manages guest check-in and check-out procedures, utilizing computer systems efficiently
  • Fosters a guest-centric environment throughout the hotel, working with departmental managers to execute exceptional guest experiences
  • Assists in seamless arrival experiences for return guests and upholds culture and core standards of Guest Experience

Requirements and Skills:

  • Minimum one year experience in hotel operations, preferably in a supervisory role
  • Knowledge of property management systems, Opera knowledge is a plus
  • Strong business acumen and work ethic
  • Degree in hospitality or related field is preferred
  • Excellent communication skills and ability to establish positive rapport quickly
  • Priority consideration for current Four Seasons employees, bilingual candidates, and those with luxury hotel background

More About Four Seasons Hotel Atlanta:

Four Seasons operates 120 hotels and resorts, setting the bar for luxury and service worldwide. Our success lies in our people, emphasizing dignity, pride, and satisfaction in our work.

Perks:

  • Diverse employee culture and year-round engagement events
  • Competitive wages, benefits, and exclusive travel programs
  • Comprehensive learning and development opportunities
  • And more


Authorization to work in the United States is required unless in a managerial role at another Four Seasons location. Four Seasons promotes an inclusive work environment with equal opportunities for everyone.

Schedule & Availability:

  • Open availability for weekends, evenings, and occasional overnight shifts

  • Guest Experience Lead

    2 weeks ago


    Atlanta, Georgia, United States Lululemon athletica Full time

    lululemon athletica - Lehigh Valley Mall [Department Manager] As a Guest Experience Lead at lululemon athletica, you'll: Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests; Be responsible for ensuring all guests (i.e., customers) receive a quality in-store experience;...


  • Atlanta, Georgia, United States Inn at the Peachtrees An Ascend Hotel Collection Member Full time

    Summary of PositionProvide excellent service to guests throughout their stay. Make reservations, check guests in/out, answer all incoming calls, respond to any guests' requests, and solve issues quickly. Share information about hotel amenities and make recommendations about surrounding area.RequirementsHas a minimum one (1) years of customer facing...


  • Atlanta, Georgia, United States free-classifieds-usa Full time

    ****Guest Service Supervisor- Renaissance Atlanta Waverly Hotel & Convention Center **** Price: Check with seller Published date: May 14, :25 Modified date: May 14, 2021 + 2450 Galleria Pkwy Atlanta, Georgia, United States Advertisement **Live Fully at Marriott International #1 Leader in Hospitality** At **Marriott International**, you have the...


  • Atlanta, Georgia, United States Atlanta Airport Marriott Gateway Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Atlanta Airport Marriott, 4711 Best Road, College Park, Georgia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...


  • Atlanta, Georgia, United States Atlanta Airport Marriott Gateway Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Atlanta Airport Marriott Gateway, 2020 Convention Center Concourse, Atlanta, Georgia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...


  • Atlanta, Georgia, United States Atlanta Marriott Suites Midtown Full time

    Additional Information Front Desk Agent, Part timeJob Number Job Category Rooms & Guest Services OperationsLocation Atlanta Marriott Suites Midtown, 35 14th Street NE, Atlanta, Georgia, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth...


  • Atlanta, Georgia, United States Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Atlanta Airport Marriott Gateway, 2020 Convention Center Concourse, Atlanta, Georgia, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...


  • Atlanta, Georgia, United States teamworkonline Full time

    Who are we:A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we're looking for someone who shares the same...


  • Atlanta, Georgia, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Who are we:A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our...


  • Atlanta, Georgia, United States Embassy Suites by Hilton Atlanta Perimeter Center Full time

    Who this job will appeal toA Leader with a smile Someone who absolutely LOVES people and is seeking to join a company that LOVES their associatesOur Associates LoveAmazing opportunities for career advancement across HVMGFlexible full-time and part-time schedulesUp to 40% earned wages paid BEFORE payday with PayActivePaid Time Off (PTO) and Paid HolidaysFull...


  • Atlanta, Georgia, United States Aparium Hotel Group Full time

    Position: Housekeeping SupervisorLocation: Atlanta, GAJob Id: 125# of Openings: 0HOUSEKEEPING SUPERVISORReports to Housekeeping Manager; position is non-exemptTHE ROLEThe Housekeeping Supervisor reports directly to the Housekeeping Manager while providing some insight to the Director of Rooms, working together on how to deliver remarkable service throughout...

  • Operations Supervisor

    2 weeks ago


    Atlanta, Georgia, United States SELIG PARKING Full time

    Job Details Job LocationHyatt Regency Atlanta - Atlanta, GA Description 1 YEAR PREVIOUS VALET SUPERVISOR EXPERIENCE IS REQUIRED FOR THIS POSITION. In general, Operations Supervisors assist the Operations Manager in overseeing and coordinating all activities related to the Valet operation.Provide professional, courteous, and compassionate guest services for...


  • Atlanta, Georgia, United States free-classifieds-usa Full time

    Guest Service Representative - Courtyard Atlanta Airport South/Sullivan Road Price:Check with seller Published date:August 11, :37 Modified date:August 11, 20212050 Sullivan Road College Park, Georgia, United StatesAdvertisementLive Fully at Marriott International #1 Leader in HospitalityAt Marriott International, you have the opportunity to grow in your...

  • Engineer Supervisor

    17 hours ago


    Atlanta, Georgia, United States Embassy Suites by Hilton Atlanta Buckhead Full time

    The recently renovated Embassy Suites Atlanta Buckhead is looking for an Engineer Supervisor to join their team This beautiful property has 326 suites and is in the Buckhead fashion district between Lenox Mall, Phipps Plaza, and The Shoppes at Buckhead - just blocks from a MARTA rail station As an Engineering Supervisor, you would be responsible for...

  • Guest Services

    2 weeks ago


    Atlanta, Georgia, United States BEST Crowd Management Full time

    Job Title: Georgia Tech - Guest Services/Security Company: BEST Crowd Management Location: Georgia Tech University Pay: $15/ hr Job Type: Part-time Summary: Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service...

  • Club Supervisor

    4 weeks ago


    Atlanta, Georgia, United States Delaware North at Truist Park Full time

    The Opportunity Delaware North Sportservice is hiring a full-time Delta SKY360° supervisor to join our team at Truist Park in Atlanta, Georgia. As a club supervisor, you will work under the department manager's direction to ensure effective club operations, including training and supervision of team members. You may from time-to-time be working events...


  • Atlanta, Georgia, United States Marriott International Full time

    Job Number Job Category AdministrativeLocation JW Marriott Atlanta Buckhead, 3300 Lenox Road NE, Atlanta, Georgia, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur Property Administrative Specialists play an important role in a number of vital hotel functions. At our hotels, Property...

  • Operations Supervisor

    4 weeks ago


    Atlanta, Georgia, United States SpringHill Suites Atlanta Buckhead Full time

    Additional Information Day Shift, Evening Shift, Availability required, hospitality experience required, Starting Pay: $18/hourJob Number Job Category Rooms & Guest Services OperationsLocation SpringHill Suites Atlanta Buckhead, 3459 Buckhead Loop NE, Atlanta, Georgia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type...


  • Atlanta, Georgia, United States Homewood Suites by Hilton Atlanta-GalleriaCumberland Full time

    A Housekeeping Supervisor with Homewood Suites by Hilton is responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will it be like to work for this Hilton Worldwide Brand?Homewood Suites by Hilton exists to provide the touches,...


  • Atlanta, Georgia, United States Tavistock Restaurant Collection Full time

    Job Type Full-time, Part-time Description POSITION SUMMARY The Guest Service Coordinator will create outstanding guest experiences, serving as the first point of contact to coordinate guest dining experiences at ATLAS and The Garden Room. POSITION RESPONSIBILITIES: Answering incoming calls, assisting guests in creating their experiences at Atlas and/or The...