Bellperson

Job Title: Bellperson at Hotel Effie Sandestin Autograph Collection

Company: Highgate Hotels

Highgate Hotels is a leading real estate investment and hospitality management company known for its innovative approach in the industry. With a strong presence in major U.S. markets like New York, Boston, Miami, San Francisco, and Honolulu, as well as expanding globally, Highgate has a diverse portfolio valued at over $20 billion. The company excels in providing expert guidance throughout the hospitality property cycle, offering tailored solutions and utilizing advanced revenue management tools to optimize performance and asset value. Highgate's executive team, composed of seasoned hotel management leaders, establishes the company as a trusted partner for top ownership groups and renowned hotel brands. Headquartered in London, New York, Dallas, and Seattle, Highgate maintains a dynamic presence in the hospitality sector.

Location: Hotel Effie Sandestin Autograph Collection, Miramar Beach, Florida

Overview:

The Bellperson plays a crucial role in assisting guests with luggage upon arrival and departure, as well as ensuring a comfortable and pleasant stay by providing attentive and courteous service.

Responsibilities:

• Load and unload luggage carts
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services
• Inspect guests' rooms to ensure they are in order and well-equipped
• Explain room features and functionalities, including electronic devices and entertainment
• Check and store luggage with proper tags for incoming and outgoing guests
• Handle storage, tracking, and delivery of packages as required
• Deliver messages to meeting rooms
• Provide delivery services for items like flowers, laundry, and packages to guestrooms
• Assist guests with room changes
• Maintain updated information on local attractions, events, and activities
• Keep a list of local transportation options, churches, sports venues, etc.
• Support Houseperson in addressing guest requests
• Ensure accuracy of lobby reader board
• Offer information, maps, and directions to guests as needed
• Assist front desk agents by answering calls on the console
• Show guestrooms and suites when required, highlighting hotel amenities
• Perform additional duties as assigned by management

Qualifications:

• High School diploma or equivalent required; experience in hospitality industry preferred
• Valid driver's license for the applicable state may be required
• Ability to lift up to 100 pounds occasionally and up to 50 pounds frequently
• Capability to stand for the entire duration of the shift
• Strong verbal and written communication skills
• Effective at listening to and addressing concerns of employees and guests
• Ability to maintain confidentiality of information