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Eligibility Worker

3 months ago

Clackamas, Oregon, United States State of Oregon Full time
Initial Posting Date:
06/04/2024

Application Deadline:
06/11/2024

Agency:
Department of Human Services

Salary Range:
$3,776 - $5,232

Position Type:
Employee

Position Title:
Eligibility Worker (Human Services Specialist 3)

Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Imagine being a guiding light for those in need. You have an opportunity to embrace diversity, equity, inclusion, and respect as you build trust during difficult moments. Make a difference in people's lives while nurturing your career.

Your work schedule will be Monday - Friday, 8 a.m. - 5 p.m. Pacific Standard Time (PST).

You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply If you are the final candidate and are bilingual, you may have an option to take a language proficiency test to receive a 5% bilingual differential. We serve diverse communities and recognize the importance of serving people in their preferred language.

Oregon Department of Human Services (ODHS), A place to belong and make a difference
  • When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community, and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.
  • We are committed to building an antiracist and equitable agency.Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year and competitive benefits packages including health, dental, vision and much more
What You Need to Qualify (Minimum Qualifications)
  • Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.
  • An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes

We are looking for candidates with:
  • Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
  • Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
  • Experience using time management, organization, and prioritization skills to meet deadlines.
  • Experience providing customer service that is person centered and trauma informed.
  • Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication and learning new web-based platforms.
  • Demonstrated experience developing meaningful relationships that foster trust, inclusivity, and respect.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

Your Duties at a Glance

Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.

As an Eligibility Worker, you will:
  • Perform eligibility determinations, redeterminations, and periodic reviews.
  • Conduct interviews with applicants applying for benefits.
  • Communicate eligibility decisions to applicants.
  • Provide person-centered services with a trauma-informed approach to identify needs.
  • Be responsible for accurate and timely eligibility determinations across the state.
  • Create a work environment where everyone feels welcomed, appreciated and valued.
  • Participate in professional development opportunities and ongoing education of cultural awareness.
Working Conditions
  • Your work schedule will be Monday - Friday, 8 a.m. - 5 p.m. Pacific Standard Time (PST).
  • This is an in-person position, and all duties will be conducted in an office setting at the North Clackamas ODHS branch office.
  • After successful completion of initial training and the trial service period, teleworking may be requested one day per week. The selected candidate will be expected to report to the office on scheduled telework days for both planned and unplanned events, as business needs require.
  • You will communicate with Oregon residents frequently over the phone and in-person.
  • You will interact with a wide range of people including some who are experiencing hardships or have experienced trauma.
Application Instructions and Requirements

Your work history profile, cover letter (optional), and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
  • Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
  • Current State of Oregon employees: Apply via your employee Workday account.
  • If you are not a current State of Oregon employee, view this application instructional video.
  • After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional Requirements
  • Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Helpful Information
  • This is a permanent, full-time position and is represented by Service Employees International Union (SEIU).
  • This recruitment may be used to fill future vacancies.
  • Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.
  • If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Alissa Walker at or text ok). Please be sure to include the job requisition number.