Associate Relations Manager

1 week ago


Rosemead, California, United States PANDA INN Full time

The Manager, Associate Relations oversees a team focused on handling and resolving associate complaints and concerns. They collaborate with different departments to implement workplace practices aligned with the company's core values.

Key Responsibilities:

  • Investigate and address associate and guest complaints regarding various issues
  • Maintain accurate records and ensure compliance with company procedures and regulations
  • Collaborate with Legal team for formal responses and documentation
  • Manage a team of Associate Relations associates
  • Review actions to resolve associate issues and provide guidance to Operations leaders
  • Hire, retain, and develop staff to support company growth strategies
  • Participate in legal compliance projects and training

Benefits:

  • 401K with company match
  • Yearly bonus opportunity
  • Full medical, dental, and vision insurance
  • On-site fitness center and other health perks
  • Discounts at various establishments
  • Paid time off and continuous education assistance
  • Income protection including insurance

Requirements:

  • Bachelor's degree required
  • Five to seven years of HR experience
  • Valid Food Handlers Card within 30 days of employment
  • Completion of annual training programs

Founded in Glendale, California, the company is a prominent family-owned American Chinese Restaurant chain. Operating globally, they aim to create exceptional dining experiences and foster a culture of continuous improvement.

The company promotes diversity and inclusivity, offering a work environment where all voices are heard and valued. Panda Restaurant Group, Inc. is committed to equal opportunity employment and a discrimination-free workplace.



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