Parking Operations Coordinator

2 weeks ago

Raleigh, North Carolina, United States Raleigh-Durham International Airport (RDU) Full time


Parking Operations CoordinatorRDU Airport Authority provides a world-class customer experience for millions of passengers traveling to or through the airport.

We are currently seeking to fill a Parking Operations Coordinatorposition in our Transportation division.

Here at RDU, we've created a culture that attracts bright, passionate, and caring people who sincerely want to do their best for their community and partners.


We are truly a team in every sense:

we believe in one another and support one another as we all work collaboratively toward a common goal - providing World Class Customer ServiceThe Parking Operations Coordinatorrole is an essential position at the RDU Airport Authority.

In this role, you will be part of a close-knit, high-performing team. It is a role that is people-facing and gives the first impression to our customers, visitors, and tenants. Here, you will work onoperational duties and provide stellar customer service in the Authority's car parks.

You will monitor to ensure the safety and security of parking equipment and car parks while overseeing contract staff in the parking and transit operations areas of the RDU Authority.

Reach out, if you want your next professional experience to help you master new skills, build meaningful relationships, and access growth opportunities.

Consider joining the RDU family - connecting people, going placesGENERAL SUMMARYPosition provides high-level customer service and operational oversight duties in the Authority's car parks.

Monitors and ensures the safety and security of parking equipment and car parks, while assisting customers as needed.

Position monitors the online parking system and assists customers with the use of the system in a busy work environment requiring independent decisions, high-pressure situations, defusing difficult situations, and promoting win-win resolutions.

ESSENTIAL DUTIES & RESPONSIBILITIESThe intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job.

Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Coordinates the daily operation of parking facilities and contract staffing personnel on assigned shifts supporting the busing and parking operations on a 24/7 basis.

Assigns work monitors performance and evaluates work.
Enforces safety policies and procedures for customers, visitors, and employees.
While driving a company vehicle monitor car park activities and report any unusual activities to security.
While driving a company vehicle monitors parking systems and capacity levels. Ensures vehicle inventory is conducted and processed.
Answers and resolves customer service inquiries in person, or via intercom and telephone.
Manages the efficiency of parking spaces and opens and closes car parks as needed.
Troubleshoots and performs equipment repairs and resetting.
While driving a company vehicle manages traffic flow using signs and cones.
Provides various types of customer service including verifying payments, giving directions, answering questions, lost car assistance, and jumpstarts.
Forecasts parking ticket usage and coordinates ordering replacement stock.
Electronically scans and stores logs, record books, and forms.
While driving a company vehicle issues parking citations to customers illegally parked in the facilities.
Handles high traffic periods including holiday traffic coming into and out of parking facilities.

Maintains industry knowledge of new equipment and revenue control practices to continually improve the protection of parking revenue and parking operations.

Investigates customer complaints and makes decisions regarding actions to be taken.
Performs other work duties as required or assigned.

QUALIFICATIONSEducation:

Required:
High school diploma or equivalencyExperience:Required: 1 year or more of parking or transit operations, customer service, or related experienceLicenses or Certifications:Required:
Valid NC Driver's LicenseCOMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIESKnowledge of:Policies, procedures, and equipment used in parking operationsTraffic management and flowEquipment needed for parking services and facilities such as ticket dispensers, exit verifier gates, Automated Vehicle Identification systems, and security devicesModern office procedures, filing, methods, and computer equipmentEnglish grammar, spelling, punctuationSkilled in:Computer programs such as MS Office
  • Excel, Outlook, and WordBasic cash handling proceduresVerbal and written communicationLogical thinking and judgmentPerforming a variety of duties, often changing from one task to another of a different natureAbility to:Operate a vehicle in a safe, proper, and prudent mannerObserve all traffic laws and abide by RDU Authority's vehicle safety procedures and policiesMaintain a safe driving record that complies with the RDU Authority's driving programHandle difficult situations with tact and diplomacyMeet schedules and deadlines for the workMake sound decisions and recommendations on parking processes and fulfillmentCommunicate with software vendorsRDU Benefits:At RDU, you're not just a blip on the radar.
We appreciate you and care about your health, happiness, and future.
Here's a snapshot of our awesome benefitsWork
  • Life HarmonyPaid Vacation LeavePaid Sick Leave11 Paid HolidaysFlexible Holiday OptionsHealth and WellnessComprehensive Wellness ProgramOn site Fitness Classes & Employee Fitness Center AccessHealth Savings Account (HSA) with matching employer contributionsFlexible Spending Accounts medical and dependent care optionsOpportunities for employer paid or discounted insurance plansFinancial WellnessTuition assistance and career developmentShift Differential pay401(k) plan, Traditional and Roth options with matching employer contributions457(b) plan, Traditional and Roth optionsNC Pension Retirement PlanEmployee Discounts cell phone service plans, RDU Airport Terminal stores, and restaurantsWORK ENVIRONMENT/CONDITIONSThe work environment and exposures described here are representative of those employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Positions in this class require fingering, talking, hearing, seeing, grasping, standing, walking, repetitive motions, stooping, kneeling, crouching, reaching, climbing, balancing, pushing, pulling, and lifting.

Incumbents may be subjected to moving mechanical parts, odors, dust, poor ventilation, chemical, oils, extreme temperatures, inadequate lighting, and intense noises.

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
This position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods.

Hiring Range:


Maximum = Based on qualifications Minimum = $20.47Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)

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