Group Leader Food Service

7 days ago

New London, Connecticut, United States Yale New Haven Health Full time

Overview:


To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values.

These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.


Under the direction of the Operations Manager and the Food Service Supervisors the group leader performs the duties of a food service worker while serving as a resource for other staff and customers.

EEO/AA/Disability/Veteran

Responsibilities:

  • Monitors to ensure cleaning and sanitation requirements are followed by all employees. Reports any deviation from policies or regulations to a supervisor.
  • Monitors infection control practices, such as the wearing of proper uniform, hair nets, gloves, and other departmental dress code requirements.
  • Inspects all work areas to ensure cleanliness and sanitation compliance and reports any discrepancies to a Food Service Supervisor.
  • Acts as a resource for staff and identifies and communicates any issues or questions to Food Service Supervisor or Manager.
  • Participates in the work activities of the team as assigned (e.g. salad bar, deli, hot line, register).
  • Provides excellent customer service to staff, visitors and patients. Responds to customer requests in a professional and timely manner.
  • Monitors to ensure that safety rules are followed, materials and equipment are safely stored and that unsafe working conditions are reported to Food Service Supervisor or Manager.
  • Safely operates all equipment according to manufacturer specification.
  • Demonstrates proper work behavior and attitude.
  • Enhances growth and development through participation in education programs, current literature, in service meetings, and workshops, as assigned by the Food Service Supervisor or Manager.
  • Participates in facility-wide and department performance improvement programs in relation to Patient Services.
  • Visits patients throughout the hospital. Helps to ensure every patient is visited by a member of the Food & Nutrition Supervisory team at least once during their hospital stay.
  • Updates Digestible Data Board weekly based on Press Ganey scores. Reviews Press Ganey Scores & Comments weekly with Management Team.
  • Conducts the following audits to ensure Patient Services Standards are being obtained (daily): Shadow Reports, Test Trays
  • Assists in scheduling weekly Power Plates with Nursing units throughout hospital. Attends Power Plate, Tally's results and provides to Management Team
  • Attends weekly Patient Experience System-wide Conference Call. Provides suggestions & feedback to capture and explore opportunities to improve the Patient Experience & Press Ganey Scores.
  • Assists contracted food service management team in building relationships with hospital nursing units & staff
  • Performs allergy alert tray checks. Assists in Service Recoveries with Patients.
  • Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
  • Delivers Patient ASAP & VIP Trays on occasion.
  • Ensures tray monitor system is running optimally and ensures patient meals are delivered within a timely manner.
  • Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Self Development as outlined in performance review.
  • Performs other duties as assigned or directed to ensure smooth operation of the department/unit.

Qualifications:

EDUCATION
High School Diploma or GED preferred.

EXPERIENCE
Minimum one-two (1-2) years experience in a food service environment, minimum one (1) year in a supervisory capacity preferred.

LICENSURE
Not applicable

SPECIAL SKILLS
Knowledge of food safety, and healthcare food services knowledge preferred. Experience with relationship building between clinical & non-clinical staff within a hospital setting required.

Able to read, write and speak English; able to perform simple mathematical calculations to include addition, subtraction, multiplication, and division.

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