Non-Vehicle eCommerce Operations Senior Analyst
7 days ago
Non-Vehicle eCommerce Operations Senior Analyst
Honolulu ,
Hawaii
Apply Now
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Enterprise Technology
plays a critical part in shaping the future of mobility.
If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you.
Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.
At Ford Motor Company, we believe that freedom of movement drives human progress.Part of that freedom is driven by meeting our customers where they want with the digital tools that make their lives easier and more exciting.
We are founding a team of disruptors who can leverage the resource scale of a large company to deliver a game-changing customer shopping experience that is best-in-class.
In this position...The Non-Vehicle eCommerce Operations Senior Analyst is responsible for deeply understanding B2C and B2B Parts and Accessories eCommerce customer needs to ensure a seamless and enjoyable purchase, fulfilment, and return experience, while also making it easy for our dealers and suppliers to do business with us.
This role will work with our Dealers, Business Partners, Software Product Managers, Analytics and Research teams, to execute strategies and tactics that improve customer experience.
REMOTE:
We're looking for the best talent no matter where you are in the United States. If you're ready to ensure our parts and accessories eCommerce customers love buying from us, we want you on our team
SOUTHEAST MI RESIDENTS:
Please note, this job is posted as remote unless the selected candidate lives within 50 miles of Dearborn, MI.
What you'll do...
Assist with daily operations including triage, troubleshooting, and resolution of eCommerce customer, dealer, and supplier issues within Service Level Agreement targets (SLA's)
Primary Parts and Accessories B2B Customer and Dealer contact for issue identification/resolution and enhancement requests
Lead tracking and managing business financials, budgets, invoices, payments, and accruals
Lead Dealer, Customer Relationship Center, Field, and Internal business communications, education, and training for eCommerce sales opportunity, operations, best practices, and systems
Lead large fleet and wholesale customer account management and strategy
Assist with special projects or enhancement initiatives
Lead and collaborate with team members (Dealer, Business, UX, Software Engineering, Finance, etc.) to translate business goals and end user needs into strategy and tactics to execute that deliver value
Lead Payment processor relationship and account management, including fraud monitoring
Assist promotion and offer strategy business case creation through finance and business approval
Maintain operations, process flow, and internal control necessary documentation
Subject Matter Expert on Parts and Accessories eCommerce customer needs from order placement and fulfillment through return - Gains a deep understanding of current and evolving eCommerce customer needs, trends, competitive activity, & technology advancement to inform strategies and tactics
Identify and implement strategies and tactics to improve efficiency and customer satisfaction by pulling, analyzing, and translating analytics and behavioral data into actionable insights with forecasted values for each to set goals, KPI's, and prioritization
Clearly identifies pros, cons, issues, obstacles, and dependencies for actions
Influence cross-functional team members to adopt new operational strategies and tactics with strong data-based recommendations providing context for change
Assist with User Acceptance Testing (UAT) including but not limited to websites, order management system, product information management system, and payment processing
Collaborative team member focused on seeking to understand and solving together
You'll have...
Bachelor's degree or a combination of education and equivalent work experience
5 + years of experience in eCommerce operations including eCommerce operational strategies and tactics focused on empowerment and scaling operational efficiency.
2+ years of experience communicating with and influencing operational and technical team members at all levels in the organization, including with a Software Product Organization to influence product strategies and roadmaps1+ years of experience managing customer and supplier issues and relationship
Even better, you may have...
Master's Degree
A data-driven mindset with excellent analytical skills with proven utilization of information to drive results-oriented decisions and measure results
Strong sense of responsibility and ownership, self-starter with a proactive attitude
Comfortable working in a fast paced, fluid environment where priorities shift on a regular basis
Ability to break down complex tasks or requirements into simpler, more manageable tasks
Delivers results consistently even under tough circumstances with the aptitude to recognize roadblocks and escalate issues as needed
Automotive industry experience
Operations Center or Customer Call Center experience
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply
As an established global company, we offer the benefit of choice.
You can choose what your Ford future will look like:
will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture all the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
This position is a range of salary grades 6-8
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call#J-18808-Ljbffr
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