Consumer Lending Representative

2 weeks ago


Murfreesboro, Tennessee, United States Ascend Federal Credit Union Full time

Join Our Team at Ascend Federal Credit Union

Ascend is leading the way as the largest credit union in Middle Tennessee and one of the top in the nation with over $4 billion in assets. Our commitment to excellence drives us to diversify and expand our services for the benefit of our members, promoting a secure financial future for all. With 28 branch locations and a dedicated team of 650 employees, Ascend values the role of each individual in driving our collective success.

What Makes Us Unique:

  • Embrace a fulfilling career at Ascend Federal Credit Union, dedicated to providing a rewarding work environment, competitive perks, and a distinctive company culture.
  • As we strive to become the most beloved credit union in our market, we have been honored with accolades such as the Federal Credit Union of the Year award.

Position Overview:

Join our team responsible for all back-office operations in the Consumer Lending Department at Ascend. From processing consumer loans to managing new accounts, this role plays a crucial part in delivering top-notch services to our valued membership base.

Key Responsibilities:

  • Handle various loan applications over the phone and online, ensuring efficiency and accuracy.
  • Manage inbound and outbound calls, maintaining a high level of customer service in a fast-paced setting.
  • Assist members with inquiries, provide information on loan policies, and offer tailored financial solutions.
  • Conduct outreach calls to communicate lending decisions and provide credit improvement guidance.
  • Review and interpret financial documents, credit reports, and collateral values for loan processing.
  • Maintain confidentiality of member information and ensure compliance with all regulations.

Qualifications:

Education: High School Diploma or equivalent

Work Experience: 3-5 years in a similar role

Skills and Abilities:

  • Demonstrated problem-solving skills and clear communication abilities
  • Ability to work under minimal supervision and prioritize tasks effectively
  • Proficient in Microsoft Office suite and other relevant computer programs
  • Detail-oriented with strong organizational skills
  • Positive attitude towards members and ability to represent the credit union professionally

Connect With Us:

Follow us on social media platforms like Facebook, Twitter, Instagram, and LinkedIn to stay updated on opportunities at Ascend Federal Credit Union. We are proud to be an Equal Opportunity Employer.



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