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ServiceNow SME
3 months ago
CA, US
Requisition Number: 96998
Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology.
With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.
This role is within our Residency Offering, which is a solution that provides strategic technical resources to our customers on a contractual basis.
Job Location:
Remote (supporting PST hours)
6-month contract (with opportunity for potential extension)
Pay rate:
$65 - $80/hr W2
Your Responsibilities Include:
Provide technical expertise in ServiceNow, with a focus on Security Operations and Incident Management
Design and implement solutions related to ServiceNow Security Operations and Incident Management
Provide guidance on best practices related to ServiceNow Security Operations and Incident Management
Troubleshoot issues related to ServiceNow Security Operations and Incident Management
Work with other teams to ensure ServiceNow Security Operations and Incident Management are integrated with other systems and processes
Develop and maintain documentation related to ServiceNow Security Operations and Incident Management
Provide technical guidance and support to other team members as needed
Stay up to date with the latest ServiceNow technologies and best practices
Analyze incoming incidents and events, both from Help Desk and security platforms, to provide objective advice and actionable next steps
Work with the security team to perform tests and uncover vulnerabilities and security control gaps
Assist the security team with keeping the company's security platforms up-to-date
Create documentation and planning for all security-related information, including, but not limited to, incident response
Develop relevant documentation and KB articles for IT Security or for Help Desk
Train and mentor Help Desk in the use and function of IT Security tools and platforms
Analyze IT requirements and provide objective advice on the use of security controls
Test and evaluate new technology focusing on security controls and requirements
Support the implementation of key security platforms, both on-prem and cloud environments
Participate in Incident Response activities, including tabletop exercises and active incidents
Gather feedback from end-users and IT team members to continue to improve system security controls
Analyze and implement efficient IT security systems
Review external threat intelligence feeds from cybersecurity agencies; send alerts and coordinate with responsible parties to patch high-risk vulnerabilities
What you'll need to succeed:
5+ years of experience in ServiceNow, with a focus on Security Operations and Incident Management
Strong understanding of ServiceNow Security Operations and Incident Management best practices and design principles
Experience with ServiceNow integrations and workflows
Experience with ServiceNow Security Incident Response, Vulnerability Response, and Threat Intelligence
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
2+ years of experience in Information Security and/or Information Technology
Basic knowledge of Cybersecurity standard frameworks, controls, technology, and solutions
Understanding of patch management
Knowledge of firewalls, antivirus, and IDPS concepts
Ability to identify and mitigate network vulnerabilities
Excellent oral and written communication skills
Excellent customer service skills, including telephone and listening skills
Ability to work within a team and to foster teamwork
Good planning, organizational, and prioritization skills
Proficient in MAC and OS
Proficient in Microsoft Office products
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Job Segment:
Cloud, Help Desk, Information Technology, Cyber Security, Testing, Technology, Security
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