Technical Product Specialist II

7 days ago


Waltham, Massachusetts, United States Nova Biomedical Full time


Nova Biomedical is looking for a skilled professional to join their team as a Technical Product Specialist II - Biotechnology. This role will involve providing technical support to end-users of Nova Products, Field Service Specialists, Field Sales representatives, and in-house personnel in Waltham, MA. If you are passionate about bioengineering, biotechnology, and strong analytical skills, this could be the perfect opportunity for you.



Responsibilities:
  • Communicate with end users, Field Service, and Field Sales representatives to troubleshoot technical issues.
  • Document details of calls and resolutions in the Pivotal Database.
  • Participate in after-hours support rotation for 24/7 technical assistance.
  • Assist in training new Technical Product Specialists and provide maintenance support.
  • Contribute to special projects and occasional travel to customer sites.

Qualifications:
  • Experience in bioengineering, biotechnology research, or biologics production.
  • Strong analytical and problem-solving skills.
  • Ability to multitask and communicate effectively.

Physical Demands:
  • Physical tasks such as standing, sitting, climbing stairs, lifting/carrying, and more.

Education/Experience:
  • Minimum BS in Chemistry, Biology, Bioengineering, Life Sciences, or Electronics.
  • 2+ years of relevant experience in biotechnology or biomedical engineering.

Nova Biomedical values mutual respect, honesty, and integrity in the workplace, fostering a strong sense of family among employees. Employee benefits include medical plans, tuition reimbursement, 401K matching, cafeteria subsidies, and a scholarship program for employees' children.



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